PROFILE
I am an excellent Customer Service Representative and Virtual
Assistant who is looking for an opportunity where I can put my
skills and knowledge to use.
EMPLOYMENT HISTORY
JOSHUA
CABRERA
CUSTOMER SERVICE
REPRESENTATIVE
&
SKILLED VIRTUAL
ASSISTANT
Customer Service Representative | Lead
Generation
STARTEK | March 2019 to May 2021
Analyzed and processed telephone number transfer orders
with high quality
Handled calls and emails of the customer and other service
providers (AT&T, VERIZON, etc.).
Checked the quality of other agent's orders.
Desktop Support (Internship)
Pampanga State Agricultural University (Bids
and Awards Committee)
SKILLS
- Customer Service
- Computer Literate
- Administrative assistant
- Technical and Desktop Support
- Data processing and entry
- Basic photo editing skills
Basic troubleshooting
Assisted the BAC Office in bidding presentation and
printing documents
EDUCATIONAL HISTORY
Pampanga State Agricultural University
Bachelor of Science in Information Technology
TOOLS
- Google Drive
- Drop Box
- Microsoft Office
- Canva
- Zoho CRM
- Photoshop
- Facebook
CONTACT INFORMATION
Contact#: -
Email: cabrerajoshua88gmail.com
Address: Magalang, Pampanga,
Philippines
Pampanga State Agricultural University
Pampanga, 2011, Philippines
2014 – 2018
TRAINING
Virtual Assistant Skills Training
Inspired Filipino Freelancer
(Completed a Total of 24 hours Training)
Date of Completion: May 30, 2021
Phase I - Google Product & Services
Overview: Fundamental uses of Google Drive from Upload and
Store, up to Sync and Access, View and Update, Organize, and
Search and Collaborate, and Creating Google Form.
Training Skill Includes:
Google Drive
- Google Docs
- Google Sheets
- Google Slides
- Google Forms
Phase II - Social Media
Overview: Demonstrate the functionality of Facebook Business Page from
Management to Marketing and Advertising. Designing content using Canva and
performing content scheduling utilizing Buffer.
Training Skills Includes:
Facebook Management & Marketing
Creative Design using Canva
Content Scheduling using Buffer
Phase III - Lead Generation - B2B Lead Research
Overview: Searching and Generate quality leads through Linkedin Platform to start
the marketing process and stimulating B2B campaign.
Training Skills Includes:
Lead Research
Phase IV - EMAIL MARKETING & CRM COURSE
Overview: Demonstrate the importance of MailChimp for Email Marketing and Zoho
Crm for business management.
Training Skills Includes:
Email Automation using MailChimp
Navigation of Zoho Crm for Sales Funnel
Phase V - ONLINE BOOKKEEPING
Overview: Utilizing the fundamentals of Myob and Xero Software for Online
Bookkeeping transaction
Training Skills Includes:
Navigation of Myob & Xero Software for Online Bookkeeping
