Joshua Tonna Morgan

Joshua Tonna-Morgan​ 25 Onslow Road​ Plymouth, Devon, PL2 3QG​-​- www.linkedin.com/in/joshua-tonna-morgan-a-/ Professional Summary I consider myself to be an enthusiastic, reliable, and conscientious individual with a passion for delivering exceptional customer service. I am adept at building relationships, communicating effectively, and adapting to diverse audiences and environments and am experienced in providing customer-focused solutions and exceeding expectations in various roles. Core Skills ●​ ●​ ●​ ●​ ●​ ●​ Customer Service and Support Relationship Building and Management Communication and Interpersonal Skills Problem-Solving and Conflict Resolution Sales and Product Promotion Social Media Engagement Professional Experience DJ​ Self Employed — South West, UK​ June, 2015 – Present ●​ Developed strong communication and interpersonal skills through engaging with diverse audiences. ●​ Demonstrated adaptability and the ability to respond effectively to audience dynamics. ●​ Consistently delivered high-quality entertainment, exceeding customer expectations. Retail Store Assistant Manager​ Jammy Vapes — Saltash, Cornwall​ August 2019 – Present ●​ Provided excellent customer service, advising customers and assisting with product selection. ●​ Built strong relationships with customers, ensuring their needs were met and expectations exceeded. ●​ Utilized product knowledge to offer tailored recommendations and solutions. ●​ Resolved customer inquiries and issues effectively, ensuring a positive experience Field Sales Executive​ Virgin Media — Plymouth, Devon​ April 2016 – November 2016 ●​ Engaged with potential customers, providing excellent customer service and building relationships. ●​ Identified customer needs and offered tailored solutions, ensuring customer satisfaction. ●​ Maintained extensive product knowledge to deliver accurate information and recommendations. Desk Based Accounts Manager​ BT Local Business — Plymouth, Devon​ March 2015 – January 2016 ●​ Developed and managed relationships with local businesses, providing excellent customer service. ●​ Utilized consultative selling techniques to understand customer needs and offer suitable solutions. ●​ Communicated effectively to ensure customer satisfaction and retention. Education Recruitment Consultant​ Step Teachers — Plymouth, Devon​ September 2014 – February 2015 ●​ Communicated and built relationships with various schools around Devon & Cornwall to increase Step Teachers’ user base ●​ Sourced candidates from areas or subjects not covered well by the current client base, through advertising and interviewing to add them to the Step Teachers roster. Various Temporary Roles​ Various Companies — Devon & Cornwall​ February 2014 – August 2014 ●​ Various temporary roles with The Best Connection, ManPower, Office Angels & BetFred, while searching for permanent employment Education​ 2001 - 2008 Stoke Damerel Community College — Plymouth, Devon​ 10 GCSE’s A-C 2 AS Levels - Physics & Maths BTEC Sport Interests I currently train in the gym 3-5 times a week, I try to train early in the day as I feel it helps me maintain focus throughout the day and lead a healthy lifestyle. In my past I have played both rugby and basketball for local teams. In the evenings on my days off now, I like to play online multiplayer games with my friends as it is a nice way to socialise with them without having to fit our varied schedules and home lives together., References Available upon request.