Joshua Seth-Buachie
Help Desk Analsyt
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-◇ Virginia Beach, Virginia, United States
Open to Remote ◇ LinkedIn
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SUMMARY
Results-driven Data Analyst with 6 years of experience in payroll and data analysis, proficient
in SQL, report development, and process optimization. Demonstrates expertise in data
visualization, process automation, and cross-functional communication, enhancing decisionmaking through critical data insights. Adept at leading cross-functional teams, managing
data-driven projects, and implementing enterprise-level solutions, including cloud-based
technologies. Skilled in data cleaning, Python, and critical thinking, leveraging expertise to
optimize data extraction, ensure data accuracy, and improve organizational efficiency.
PROFESSIONAL EXPERIENCE
Tax Operation Subject Matter Expert (SME)
Nov '21 — Present
Gusto (Remote)
Virginia Beach, United States (Remote)
Managed a 10-person team, ensuring efficient tax filing operations and stakeholder
alignment through effective communication skills and strategic decision making.
Designed intricate SQL queries (Joins, Pivots) to optimize data extraction and ensure data
accuracy, demonstrating technical proficiency and data analysis skills.
Developed a quality assurance protocol to minimize large-scale tax issues, enhancing
customer satisfaction and team accuracy
Collaborated with cross-functional partners weekly to improve communication on audit
exchanges and address business requirements and operations challenges.
Assisted engineering teams by testing new software features and recommending system
improvements focused on performance tuning and scalability, demonstrating problemsolving abilities.
Led weekly Zoom office hours to provide end-of-quarter filing support, fostering
interdepartmental collaboration and user support with an entry-level approach.
Payroll Coordinator
May '21 — Nov '21
Sl Nusbaum
Norfolk, United States
Managed multi-state payroll for 200+ employees, ensuring compliance and accuracy
through effective data processing and documentation.
Conducted detailed analyses of employee timecards, resolving discrepancies efficiently to
enhance data-driven decisions with strong attention to detail and professionalism.
Spearheaded Georgia business registration processes to expand company operations.
Addressed payroll inquiries for over 100 properties, delivering timely and effective solutions.
Client Support Consultant I
Jan '18 — May '21
ADP
Norfolk, United States
Guided new hires in mastering ADP RUN software, leading seamless onboarding processes
while practicing effective storytelling techniques to enhance training and user experience.
Resolved payroll discrepancies (e.g., wage overpayments, tax errors), ensuring customer
satisfaction with attention to detail and data quality.
Streamlined involuntary deduction setups (e.g., garnishments, levies) for compliance
adherence.
Acted as a liaison between clients and internal teams to troubleshoot software functionality
issues and improve overall information system performance through analytical skills and
interpreting data effectively.
EDUCATION
Bachelor of Science in Business Marketing, Norfolk State University
Norfolk, United States
CERTIFICATIONS
Data Analyst Associate, DataCamp
May '01
Google Data Analytics Professional Certificate, Coursera
Oct '22
SKILLS
Relevant Skills Statistics, Critical Thinking, Communication Skills, Statistical Tools, Microsoft
Office Suite, User Experience, Business Analysis, Project Management Skills, Agile Project
Management, Data Quality, Dashboards, Technical Documentation, Effective Communication,
User Support
Data Management SQL, Data Migration, Data Cleaning, Data Modeling
Reporting Tools Tableau, Power BI, Excel
Project Management JIRA, Salesforce, Airtable
Technological Proficiency RDBMS, ADP Workforce, Azure
Analytical Skills Data Visualization, Report Development
