Joshua Rider
6119 Greta Place
Montgomery, AL--Summary
Entry level IT professional pursuing a progressive education pursuing various Microsoft, Comp TIA, and Cisco
certifications. Outstanding communication and training skills. Always able to adapt quickly to new environments and
provide stability on a team. Effectively handles escalated customers and experience with documenting problems and
the actions that were taken to provide resolution.
Education
MyComputerCareer
Graduate: July 2018
Information Technology Systems Administration
Current Certification: Server+, MTA Networking Fundamentals, Mobility Fundamentals
Technical Skills
• Maintaining and troubleshooting Windows XP,
Vista, and Windows 7
• Setting up Windows and third-party firewall
software
• Troubleshoot voice and data networks
• Cable installation, maintenance, and repair
• Troubleshoot connectivity issues related to external
and internal networks
• Windows utilities to manage hard drives
• Troubleshoot Hyper-V and VMware issues and
errors
• Knowledge and experience with virtual
infrastructures
• Printer support and maintenance
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Installing and troubleshooting PC hardware
Setting up and maintaining anti-virus
software
Install operating system service packs,
updates, and other security patches
Install, maintain, troubleshoot, and uninstall
software, as well as peripherals
Configure access to shared resources and
peripherals
Apply static IP addresses to multiple devices
Set-up and maintain firewalls and anti-virus
software
Understand TCP/IP, DNS and DHCP systems
Work Experience
Inventory Logistic Specialist/ Business Owner
January 2016-Present
Increased sales over $14,000 dollars
• Provided excellent customer service by meeting customer needs
• Interacted effectively with customers, listened to complaints and resolved issues
• Provide superior customer service developing a solid client rapport ensuring repeat customers
• Apply excellent time management and organizational skills
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Responsible for warehouse operations such as expediting purchases, communicate with vendors
and verify accurate delivery of shipment
