Joshua Pleming

Joshua Pleming Versatile Professional | Customer Service, Content & SEO Expertise Professional Summary Highly experienced in customer service, content creation, writing, editing, and SEO optimization. Proven ability to engage customers, develop and train staff, and create compelling content. Currently a Freelance Staff Writer & Reviewer for TV Fanatic, with a background in retail management. Open availability, including evenings, weekends, and holidays. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Freelance Staff Writer & Reviewer TV Fanatic-Remote March 2024 to Present • Create engaging articles on trending entertainment topics, demonstrating strong research and writing skills. • Review television shows (broadcast and streaming), providing insightful analysis and critique. • Conduct interviews with actors, directors, and showrunners, showcasing excellent communication and interpersonal skills. • Utilize WordPress to publish and manage content effectively. • Apply SEO best practices to optimize content for search engines, increasing visibility and reach. • Analyze content performance using Google Analytics to inform future content strategies. • Collaborate with editors and other writers to ensure high-quality content and adherence to deadlines. • Assistant Store Manager Pier 1 Imports-Metairie, LA August 2013 to March 2024 • Progressed through roles of increasing responsibility, from Sales Associate to Sales Leadership Team to Assistant Store Manager. • Managed store operations, including staff of up to 30 associates, hiring, and training, demonstrating leadership and management skills. • Provided exceptional customer service, exceeding expectations in product knowledge and assistance. • Oversaw all aspects of store operations, including receiving shipments, managing transfers, and maintaining stock levels. • Adapted to changing business conditions, including store closure due to the pandemic. • Supervisor: Shawn Conners (former supervisor is no longer reachable as location was closed) Cashier Supervisor Express-Metairie, LA July 2008 to March 2013 • Advanced from Sales Associate to Cashier Expert, demonstrating ability to learn quickly and take on new challenges. • Provided excellent customer service in a fast-paced retail environment. • Supervised and trained cashiers, ensuring efficient and accurate transactions. • Resolved complex customer situations, showcasing problem-solving skills. • Recognized for "best and most memorable customer experience" on Black Friday of 2010. Shift Leader Hollywood Video-Harahan, LA July 2007 to March 2008 • Managed shifts and supervised associates, demonstrating leadership potential. • Handled store closing procedures, including organization and deposit preparation. • Supervisor unavailable as location was closed. Education High school diploma Crescent City Christian School-Metairie, LA August 2003 to May 2007 Skills • Management • Medical terminology • Interviewing • Computer skills • Inventory Control • Time management • Loss Prevention • Analysis skills • Upselling • Windows • Store Management Experience • Communication skills • Sales • Leadership • Assistant Manager Experience • Shift Management • Administrative Experience • Social media management • Microsoft Office, POS (8 years) • Sales Management • Caregiving • Microsoft Office • Organizational skills • Payroll • Phone etiquette • Copywriting • Merchandising • Retail Sales • Microsoft Word • Retail Management • Writing skills • Software troubleshooting • Supervising Experience • Microsoft Excel • SEO • Proofreading • Editing • Human Resources • Project management Links https://www.linkedin.com/in/joshua-pleming-170b6236/ Additional Information Skills • Management: Team Leadership, Staff Development, Performance Management, Operations Management, Strategic Planning • Customer Service: Customer Relations, Conflict Resolution, Sales, Upselling, Phone Etiquette • Writing & Editing: Content Creation, Copywriting, Proofreading, Editing, Interviewing • SEO & Analytics: SEO, Google Analytics, Keyword Research • Technical: WordPress, Microsoft Office (Word, Excel), POS Systems, Software Troubleshooting • Retail Operations: Inventory Control, Merchandising, Loss Prevention, Payroll, Store Management, Retail Sales • Communication: Verbal, Written, Interpersonal