Joshua Pajarito

Joshua Pajarito Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company’s success. Highly trainable and driven, with strong time management and prioritization abilities. EXPERIENCE Ienjoyhome, Virtual Assistant— Customer Representative March 2020 – May 2024 Tracking all UPS tracking numbers and documenting the date it was collected. Gathering content that matches our brand image across the internet and via influencers to post on our social media. Exporting and importing all orders daily and Executing tasks across eCommerce sites to help increase sales in the listing rankings. Inventive Software LLC, Virtual Assistant— SEO February 2019 – October 2021 Search Engine Optimization for a Healthcare website. I do research for different websites that is relevant to health and wellness and doing outreach email to see if there’s an opportunity for us to post on their website to build a link to ours. Attract searchers and engines that will generate traffic to our website. Global Virtuoso, Ortigas— Customer Service Representative August 2016 – February 2019 Answer customer concern and queries via Live Chat and Email. Consistently improving customer satisfaction through expert resolution of conflicts, issues and concern. Handles purchasing tasks and making sure that we satisfy our customers with our service and delivery. Also trained to review fraud orders, purchasing tasks, eBay, Amazon and cleaning up system errors. Teleperformance, MOA — Customer Service and Billing February 2016 - July 2016 Answer customer telephone calls regarding their Telephone, Internet, and Mobile phones bills. Fixing their bills, consult with customers to evaluate needs and determine best options. Counsel them on options for service and coverage and upgrading their service and offers additional service package or options. Transcom Inc — Technical Support Representative March 2015 - July 2015 Assisting customer’s problem with their Telephone and Internet through phone calls. Provide thorough support and problem resolution for customers. Worked with customers having Internet connectivity issues and informed them about issue resolution progress. Maintain composure and patience in face of difficult customer’s situations. EDUCATION Philippine State College of Aeronautics, Pasay City BSAMT (2nd year) 2013 - 2015 DPR-Pats, Bulacan— AAMT Graduate- B12 L12 Southwood St. Rocka III Sta.rita, Guiguinto Bulacan 3105 -- SKILLS - Knowledgeable in using Zendesk. - Knowledgeable in using Magento. - Knowledgeable in Pitch box. - Knowledgeable in Using different Outreach Platform - Experienced in Purchasing Tasks - Experienced in fraud reviews. - Experienced in eBay and Amazon. - Has a good knowledge with Google docs, slide and Spreadsheets - Has a good knowledge in Microsoft applications - Highly Trainable and Positive attitude. - Clear communications skills.