Joshua Olagbegi
Magodo, Lagos•-linkedin.com/olagbegi-joshua
Profile Summary
Experienced customer support professional with a versatile skill set and proficiency in various tools.
Skilled in gathering crucial insights and delivering exceptional service across multiple channels.
Expertise includes active listening, empathy, problem-solving, and effective communication.
Committed to maintaining a customer-centric approach and exceeding expectations. Eager to leverage
experience to contribute positively to organizational success. Passionate about continuous growth and
making a meaningful impact.
WORK EXPERIENCE
Ibadan Electricity Distribution Company (IBEDC)
Nov 2019 - Present
Customer Relation Officer
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Ensure effective billing by incorporate the usage of up-to-date billing software and system
Identify and develop problem solving methodologies to resolve customer issues.
Schedule and conduct status meetings with appropriate development resources and customers.
Manage and train resources to ensure quality and consistency of service to customers
Groundwater and Geophysical services (GGS) limited
April 2019 - Nov 2019
Geophysicist
• Analyze all geophysical interpretations and identify all potential issues and reports of other
contributors
• Monitor and provide support to all reserve reports and design and recommend locations for all
geophysical area
• Prepare maps and interpret for vertical electronic sounding (VES) section and perform regular
analysis of all data
EDUCATION
African Leadership Academy
May 2023 - Feb 2024
Ondo State University of Science and Technology
Oct 2011 – Dec 2017
Salesforce Administrator
Bachelor of Science in Geophysics
VOLUNTEERING & LEADERSHIP
PRESIDENT, Environmental and Sanitation Community Development Service. NYSC
TREASURER, OSUSTECH geophysical science society (OGSS),
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CERTIFICATIONS
Salesforce Associate | Salesforce
Salesforce Administrator | Salesforce
Salesforce Administrator | Clicked
SKILLS
Salesforce CRM, Customer Engagement, Lead generation, Business Process Automation, Social
Media Marketing, Customer Segmentation, Business optimization , Account Management, Internet
Marketing,Mass Marketing, Product Promotion, Product Placement, Content Strategy, Google Analytics,
Brand Awareness, Marketing Campaigns, EmailMarketing, Ad Serving, HubSpot Software, pipedrive