Joshua Okpalaoka

Hi, I’m Joshua Okpalaoka, a dedicated professional with over 4 years of experience in customer service, administration, and data entry. I specialize in helping businesses streamline their operations, provide excellent support to their clients, and maintain organized records.

My customer support and customer service skills ensure that clients have a great experience interacting with your business. I’ve successfully managed client communications through calls, emails, and live chats, consistently maintaining high satisfaction ratings. I am great at resolving issues quickly, providing clear information, and ensuring a positive customer journey.

As an experienced data entry specialist, I have a keen eye for detail and accuracy. I can handle tasks like inputting, organizing, and maintaining data in spreadsheets and systems efficiently. I’m also familiar with CRMs like Zoho and proficient in Microsoft Office tools, especially Excel and Word. My expertise includes creating reports, managing databases, and helping businesses stay on top of their information.

In the field of administration, I’ve managed tasks like scheduling, correspondence, organizing files, and maintaining workflows. I’m highly organized, able to prioritize tasks, and work well independently or within a team. My ability to multitask makes me reliable for various administrative duties that keep your operations running smoothly.

I also bring experience in provider relations and operations management, which involves onboarding clients, maintaining strong relationships, and negotiating contracts. I’ve worked closely with teams to improve workflows, manage sensitive documentation, and deliver results even under tight deadlines.

If you're looking for someone self-motivated, detail-oriented, and skilled at problem-solving, I’m confident I can support your business. I’m fluent in English (and Hausa), which ensures clear communication, and I thrive in remote setups. Whether you need someone to handle customer inquiries, data entry, admin support, or help with managing relationships, I’m here to contribute to your success.

Let’s collaborate to make your operations more efficient and your clients happier! I look forward to working with you