Joshua Normandin

1727 W Cocopah St Phone - Phoenix, AZ 85007 E-mail:- Joshua Normandin Sales Professional, Event Entertainment Creation, Audio/Video Production, Management and Logistics, Talent Acquisition, Certified Le Cordon Bleu Chef, Musician, Martial Artist Summary of qualifications Education I am a Business Professional and a creative Artist with extensive knowledge in audio and video engineering and production. I am articulate and proficient with interpersonal skills allowing me to easily build rapport with anyone. I adapt quickly and can efficiently learn and execute anything I don’t already have experience doing. I have numerous accomplishments in audio and video production, both in-studio setting and live events in real time. I always pay careful attention to detail and I have been told often that I am very resourceful and reliable. I have been trained to be a highly competent communicator and people have told me since I started my working career that I have all the traits that are key in any successful business. I know the in’s and out’s of Sales and Marketing and I am a valuable and loyal asset to any company that utilizes my talents. Class of ’98 Sunnyslope High School Phoenix, AZ High School Diploma 27 Credit Hours Pre-Law & Business Phoenix College Phoenix, AZ I studied all the Social Sciences, Business, Contract Law, Ethics, Historical Studies, Philosophy, Music Theory, as well as basic required courses. Before finishing school, I was offered a highly attractive position at Starwood Vacation Ownership as a New Hire Trainer and Call Center Supervisor. The salary was so enticing that I accepted the offer and did not return to school to finish my endeavors. Professional experience Winter ’98 to Summer ‘99 NACC Phoenix, AZ Seminary Graduate, Certificate of Ordination I receive a Certificate of Ordination after completing the seminary program from a Community Church. A non-denominational church established over 40 years ago. I was in charge of my own branch of the church in the West Valley. In congregation, I discussed various spiritual and personal growth issues. I also continue to perform weddings, baptisms, funerals, counseling, and instruction on philosophical and religious concepts. I got to a point where I decided to dedicate more time to more lofty career choices for the lifestyle I wanted in entertainment and stage production and as a performing artist. May 1995 to November 1999 Midwest Publishing, Inc. Phoenix, AZ TSR & On-line Supervisor I was responsible for calling residents and business’ to ask for donations for various nonprofit organizations. I was also responsible for calling on past due accounts and often held the position of the On-line Supervisor, in which I would verify the stability of the donation with clients. November 1999 to Nov 2001 Starwood Vacation Ownership Phoenix, AZ TSR, Reservations Manager, Training Supervisor I started on the phones scheduling appointments for prospects to tour our Vacation Ownership property in Colorado in Nov ’99. In April of 2000 I was promoted to Reservations Manager. As a Reservations Manager I was responsible for helping to run the floor of the telemarketing room and verifying the stability of the appointments the TSR’s set. The room I managed was the top room at the time, and I was learning from the best in the company. By September 2000, I was promoted to Training Supervisor. As a Trainer, I was responsible for recruiting, interviewing, hiring, and training future TSR’s. I was also responsible for managing the hour to hour logistics of two 48 station call centers. We continued to have the top room in the company during my time as a Trainer. In February 2001, I stepped down from management so I would have more time for more promising ventures in entertainment, music, and production. At that point I was working 12 hours a day or more, so I decided to get back on the phones as a TSR in the same call center I managed. When I resigned they offered me another management position in a 98 station call center and I declined. November 2001 to Present Freelance Audio and Video Engineering and Studio Audio Production, Stage and Talent Acquisition, Management, and Production I started producing audio and video directly after leaving Starwood. I produced a 12 song, full length EP that was never released due to the band dynamics in 2001 to 2002. From then on I went on to produce a number of songs for private, corporate, and social events as a means of becoming a professional audio and video engineer. I co-produced some music videos during this time as well. I also produced an experiential video for U.S. Foods Executives and their Culinary team as a virtual vacation to the Amalfi Coast and Monaco. Every year since 2016, my partner and I run stages with live bands and DJ’s for ERRL Cup entertainment and Side Pony Express Music Festival in Bisbee. November 2001 to August 2002 Senior Benefit Association Phoenix, AZ Sales Representative/Account Manager I was responsible for calling potential clients, all across the United States, and selling them a service that prevented fraud. We would advocate for elderly clients not able to do so themselves. January 2002 to June 2003 Alpha Book Center Phoenix, AZ Evening Store Manager/Clerk I ran this book store on Monday, Tuesday, and Wednesday from 5pm to 9pm. I was responsible for helping customers find books and products that most suit their individual needs as well as closing the store for the night and doing the books. It was a metaphysical bookstore and they carried much more than just reading material. People often came in just to talk and find resolutions to their problems. I loved that job; it helped me practice my counseling techniques. Aug. 2002 to April 2019 International Cruise & Excursions(ICE), Inc. Scottsdale, AZ Member Services Rep./Travel Agent/Cruise and Tour Specialist/Outbound Sales Specialist I started on the phones as a Member Services Representative, which was a position in which I was responsible for calling current members and selling upgrades on memberships. I was then trained on cruises and resort stays and I went into a position where I received inbound calls of various types for all different forms of I.C.E. memberships. I also redeemed certificates for various pre-purchased vacation packages and associated brands. I was required to handle my own customer service and continued to take inbound calls as well as perform outbound calls to various new clients. I was able to handle every aspect of ICE and it’s branded memberships with my vast knowledge of their products and services. I would consistently receive perfect scores on CEMs (Customer Experience Management), and I was always the one that colleagues and Supervisors alike would ask to answer questions that were more complex than the average situation. I took pride in my job and my ability to effectively communicate with people in relation to their services (which are often confusing and restrictive by design). Often after speaking with me, even if they called in irate and upset, at the end of the conversation clients would exclaim, “You are the most helpful person I’ve ever talked to there!” Under FMLA this past year, I was receiving harassing messages, removal from new lead lists, and threats from my immediate supervisor at the time because he believed, “You have to work more hours if you want to make any money”. I tried talking to him first about why I couldn’t and that it was temporary, but when that wasn’t successful, I submitted a formal complaint to HR. I was let go for “attendance” by HR regardless to the fact I was covered under approved FMLA at the time of the infractions. That’s Federally illegal. Nov. 2016 - Present Scotch Studios Phoenix President My partner and I create, organize, plan, produce, and execute logistics for any event within the realm of any medium that would require entertainment or sound. We have executed hundreds of events successfully and always pay great attention to detail and logistics hour to hour. Between the two of us our coverage is great and our experience in our respective fields give us the influence to dictate responsibility accordingly. Additional professional activities References I am incredibly proficient with computers. I work on them all the time and have all the Microsoft programs that most businesses use (i.e. Excel, Word, Power Point, Outlook, etc.) I can also type about 50+ wpm. I have a strong work ethic and do not like to remain idle for long. I’ve been a musician and artist since childhood. I play drums, piano/keyboard, sing, and I produce occasionally as well. I have actively studied Martial Arts since I was about 12 years old. I’m a student of Karate, Tae Kwon Do, Jujitsu, Shaolin Kenpo, Baugua, and Wing Chun. I have also received my culinary degree, with honors from Le Cordon Bleu Institute in 2011. Blake Neri - Co-Founder & Director - ERRL Cup Anamieke Quinn Founder & Director - Sidepony Music - Dr Rev. John Rodgers - Bishop Director - NACC