Joshua Noah Almalbis

I am a results-driven Technical Support Specialist with 3 years of experience in IT Helpdesk operations and enterprise-level system administration. My core expertise lies in managing complex ticketing environments, specifically within ServiceNow, where I have spent years categorizing technical issues, maintaining documentation, and ensuring high-quality service delivery for professional organizations.

As a Technical Virtual Assistant, I bridge the gap between business operations and technical troubleshooting. I am highly disciplined and follow strict SOPs to maintain data integrity and security compliance. I thrive in remote-first environments and am accustomed to providing high-level support across different time zones.