Joshua Mutahi Gatheru

Nairobi, Kenya, JOSHUA MUTAHI GATHERU CAREER OBJECTIVE EDUCATION -- I am a dedicated, organized individual with good interpersonal skills. I am also an excellent team player, keen and very willing to learn and develop new skills. I am reliable, dependable and often seek new responsibilities and have an active and dynamic approach to work. Dedan Kimathi University Bachelor of Business Administration Second Class Upper 2016 Dedan Kimathi University Certified Public Accounts Section 5 2016 Mukurweini Technical Training Institute Diploma in Project Management Module I 2019 EXPERIENCE Newfortis Sacco Sales Executive 2016 - 2017 Recruitment of new members. Educating members on new and existing products. Perform accounting and clerical functions to support supervisors. Assist in month end reporting procedures Perform filing and general administrative tasks Monitor customer accounts for non- payment and delayed payment -Sort, code and enter accounts payable data Dedan Kimathi University Graduate Assistant 2017 - 2018 Collected and analysed research data for the department. Assisted with ongoing assessment of programmes. Solved all existing student exam issues. Taught diploma students. Marked and submitted exams on time. Prepared and organised student file for CUE assessment. Writing minutes and reports. Receiving and making calls. Apollo Agriculture Call Centre Agent 2019 - 2020 Make outbound calls to interested farmers to accurately capture their profile in the system, including a detailed registration survey. Listen to IVR recorded messages on inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you. Verify farmers' loan packages prior to disbursement. Diligently handle farmers’/ customers’ inquiries via telephone and or SMS. Manage and resolve farmers’/customers’/partners' complaints. Provide farmers and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company's policies and procedures. Identify and escalate priority issues that need to be handled at a different level, and do necessary followup of customer concerns. Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time. Ensure high quality results but adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up. Troubleshoot Mobile APP related issues and providing first level resolutions to the customer. Treat farmers with respect and maintain high standards of customer care while attending to your duties. Take care of the company assets that are accorded to you individually as well as those meant for common use. TECHNICAL SKILLS Customer Care and Query Resolution Sales and Marketing Administrative Skills Microsoft Office Skills Bookkeeping Skills Exceptional Communication Skills Analytical Skills INDUSTRIAL EXPOSURE KWFT, Nyeri —Intern MAY 2015 - JULY 2015 Loan disbursement, Loan recovery, Mobilisation of savings, Marketing, imprest management. REFERENCE Dr.Susan Ngure - "Dedan Kimathi University" Lecturer-- Dr Riro Kamau - "Dedan Kimathi University" Director Science Park-- Phyllis Njeri - "Apollo Agriculture" Process Leader-- JOSHUA MUTAHI GATHERU