Joshua Mishi

JOSHUA MISHI Nigeria Professional Summary I'm Customer-focused Support Specialist with 5+ years of experience delivering high-quality support through email and live chat. Skilled in using CRM tools to manage customer interactions, resolve issues efficiently, and improve overall customer experience. Proven ability to handle high volumes of inquiries, build strong customer relationships, and contribute to retention and satisfaction. Reliable, detail-oriented, and highly effective in remote work environments. Core Skills Email & Live Chat Support Zendesk Customer Relationship Management Onboarding HubSpot Problem Solving Salesforce Ticket Management Communication Time Management Remote Collaboration Professional Experience Customer Support Specialist (Remote) | Freelance 2022 – Present Provided customer support via email and live chat with timely responses. Used Zendesk and HubSpot to manage tickets and track interactions. Handled complaints and escalations professionally. Onboarded new users and guided product usage. Maintained detailed customer records and insights. Client Success & Training Facilitator | Jobberman Nigeria 2021 – Present Supported users across digital platforms ensuring satisfaction. Responded to inquiries and delivered solutions efficiently. Trained and onboarded users for better engagement. Built strong relationships and acted as a customer advocate. Client Engagement & Operations Associate | Pandus Powell’s 2021 – 2022 Managed client communication and handled inquiries. Coordinated with teams for smooth service delivery. Maintained accurate customer records. Business Development Consultant | BDIC 2021 – 2022 Advised clients on business growth strategies. Delivered training and built client relationships. Improved service delivery and customer experience. Education B.Sc. Computer Science - University of Mkar Tools & Technologies Zendesk HubSpot CRM Salesforce (Basic) Google Workspace Microsoft Office Slack / Microsoft Teams Key Strengths Customer-first mindset Excellent communication skills Highly organized and detail-oriented Strong problem-solving ability Adaptable and quick learner