Joshua McDaniel

Joshua McDaniel

$12/hr
Technical Support/Software Engineering Student
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
31 years old
Location:
Fridley, Minnesota, United States
Experience:
3 years
JM Joshua McDaniel - | E:-Fridley, MN 55432 PROFESSIONAL SUMMARY SKILLS WORK HISTORY Critical-thinking Technical Support Agent effectively resolving technical issues through troubleshooting and knowledge base utilization. Offers outstanding skills in Typing and computer savvy. Student at Kenzie Academy for Software Engineering. Ability to type 80-100 WPM Computer-savvy Customer Service-oriented Call Center Experience Troubleshooting proficiency Windows XP/Vista/macOS /iOS/watchOS knowledge Information Technology TECHNICAL SUPPORT ADVISOR 06/2019 to CURRENT Kelly Services | Virtual, MN Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills Built and provided basic end-user troubleshooting, iOS/watchOS and desktop support on Windows, Mac systems PRODUCT SUPPORT SPECIALIST 02/2019 to 04/2019 Concentrix | Virtual, CA Reviewed customer data to assess current issues Answered 40+ inbound calls per day and directed to designated individuals and departments Provided product support for Intuit TurboTax online CUSTOMER SERVICE REPRENTATIVE 10/2018 to 02/2019 ARGO Contact Center | Virtual, ME Answered 40+ inbound calls per day Assisted online users via live chat, web conference and phone to resolve issues related to TALON drone usage Built client base and promoted products to new and existing clients Kept detailed and updated records of calls in physical and electronic databases TECHNICAL SUPPORT REPRESENTATIVE 01/2018 to 10/2018 SYKES Enterprises Inc. | Virtual, FL Created new accounts, reset passwords and configured access to servers and file management software for users Set-up and configured new employee work stations on the software end Installed software updates and patches on Mitchell Download Manager and Mitchell Estimating to maintain the best performance of the program Provided Live remote assistance with full control of the customer's workstation/server Collected and input case data into SalesForce database SOLID WASTE DEPARTMENT 04/2016 to 04/2017 City Of Thomasville | Thomasville, GA Traveled to disposal sites to dump refuse and recyclable materials into appropriate locations Dismounted and remounted trucks smoothly to maintain safety standards and tight schedules Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival HUMAN RESOURCE SPECIALIST - 42A 06/2012 to 08/2013 United States Army | N/A, N/A Handled the updating of employee records for hiring, terminations, transfers and promotions Answered employee questions regarding Benefits and eligibility and resolved any issues Performed various administrative tasks including answering the phone for the office Maintained soldierly duties such as Physical Fitness, Rifle Marksmanship, Land Navigation, Field Training Exercises and Drill & Ceremony EDUCATION High School Diploma Thomas County Central High School, Thomasville, GA 04/2012
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