O B J E C T I V E S
Obtain a position to showcase my learned skills and contribute to the success of the business.
E D U C A T I O N
Bachelor of Arts Major in Psychology
St. John Baptist De la Salle University-Dasmariñas, Cavite
June 1998 – March 2002
Adobe Photoshop CS6
Powerskills Technical Institute Center of Cavite
January 2018 – August 2018
S K I L L S
A C H I E V E M E N T S
Most Outstanding Team Leader FY 2018 Telstra COP Rockstar Team April 2018
Site Resolution Cell Supervisor (Escalations team) ABAY Pioneering Team for Performance Management Top Sellers Club Top Supervisor (October 2017)
Top Team for Overall Performance (February 2015) Top Team for NPS (May 2015)
W O R K S H O P S | S E M I N A R S
Personality Development and Workplace Etiquette 101 May 20, 2018
Our Customer Connection 2 Feb. 28 – Mar. 1, 2013 Telstra Small business Breakthrough Summit, Feb. 21, 2013
Our Customer Connection Feb. 28 – Mar. 01, 2011 Leadership Summit Telstra Residential Billing, 2011 Leadership Through Values (2011)
Root Cause Analysis (2011) Managing Team Performance (2011) New Supervisor Training
R E F E R E N C E S
Lorycel Danting | Team Lead |-
Blessie Lubaton | Complaints Officer|-
Christopher Alvarez |-
W O R K E X P E R I E N C E
Content Writer, Video Editor | Experts University
July 2020 (Project)
Research, write and create videos with voice over for a course
Microsoft Ambassador | Microsoft
December 2019 – July 2020
Provide a step by step assistance in resolving Billing and Technical inquiries.
Graphic Artist Freelance | Dolly Shoes Vietnam PTY LTD
August 2019
Create logos for the company brand.
C o n t e n t A r t i c l e W r i t e r Freelance | Multiple freelancing websites
July 2018 – September 2019
Research, write, and copy write articles between- words
T e a m L e a d | T e l s t r a I n t e r n a t i o n a l P h i l i p p i n e s December 2017 – July 2018
Manage people and help resolve complaints in accordance to complaint
Management policies and SLA.
T e a m L e a d | T e l e p e r f o r m a n c e P h i l i p p i n e s
November 2010 - December 2017
Responsible for the attainment of client set goals, efficiency targets and overall team performance.
C o n t e n t A r t i c l e W r i t e r | O D e s k . c o m ( U p w o r k )
March 2009 – November 2010
Research and write “How To” articles 500 words average.
T e a m L e a d | K g b _
September 2008 - March 2009
Manage a team of 30 experts for a UK non-voice account helping them improve quality and call processing time.
T e a m L e a d | A P A C C u s t o m e r S e r v i c e s I n c .
September 2006 - May 2008
Manage the performance of the designated team/teams in achieving the company and client's standards. The Lead for Stop/Save (retention skilled agents) teams for all sites and POC TL for Rewards & Recognitions.
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e
| A P A C C u s t o m e r S e r v i c e s I n c .
December 2004 - September 2006
Multi skilled agent and a Subject Matter Expert. TL Assistant for Escalations & Billing Complaints.
F o o t w e a r D e s i g n e r | H a c k & J u m p F o o t w e a r C o . L t d . T h a i l a n d
April 2002 - June 2002
Responsible for creating design proposals, purchasing raw materials, arranging the store displays and designing footwear.
