Summary
Worked as a CSA and Sr. Quality Assurance Analyst in a BusinessProcess-Outsourcing company, providing excellent service through
balancing the business and customers need.
Experiences
Contact
Name: Joshua Magallon Mallari
Address: Tarlac City, Philippines
Phone: -
Email:-
Skill Highlights
Excellent use of the English
Language, written and verbal
Great customer service skills
Ability to listen to individuals
Successful team worker
Time bound and well organized
Programming
MS Office
Languages
Sr. Quality Assurance Analyst
Sutherland (Amazon.com), Tarlac, Philippines
IT Park II, Ninoy Aquino Highway
Brgy. Tibag,Tarlac City, Philippines
06/2016 – 02/2020
Responsible for auditing calls/chats
Coaches consultants regarding their opportunities for
improvement
Provides business intelligence to the management through deep
dive analysis
Sends weekly and monthly insights to improve cluster and team
performance
Establishes and implements action plans with co-leaders to
improve the opportunities of the account
Handles a specific team during New Hire Governance
Handles calls during high containment needs to get a better
understanding on community needs
Telecommunications Specialist
iQor Phils. Inc. (Sprint.com), Clark, Philippines
Jose Abad Santos Ave, Clark Freeport Zone, Angeles, Pampanga
01/2020 - 4/15/2020
Handles issues related to telephone service, wireless reception,
dial-up Internet connectivity and billing issues
Promotes Products and Services
Troubleshoots technical difficulties
Oversees billing and payments
Filipino
English
Interests
Watching Movies/American
Movie Series
Drawing/Painting
Surfing the internet
Playing Volleyball
Playing Mobile/PC Games
Education
-
Tarlac State University
Bachelor of Science in Architecture-
Tarlac National High School (Main Campus-
Sapang Tagalog, Elem. School
Character References
Jaylon R. Bagain
Internal Controls Manager
MAERSK Logistics
-
Quini Beil Reyes
Quality Reviewer
Majorel
-