Joshua Magallon Mallari

Summary Worked as a CSA and Sr. Quality Assurance Analyst in a BusinessProcess-Outsourcing company, providing excellent service through balancing the business and customers need. Experiences Contact Name: Joshua Magallon Mallari Address: Tarlac City, Philippines Phone: - Email:- Skill Highlights      Excellent use of the English Language, written and verbal Great customer service skills Ability to listen to individuals Successful team worker Time bound and well organized Programming MS Office Languages Sr. Quality Assurance Analyst Sutherland (Amazon.com), Tarlac, Philippines IT Park II, Ninoy Aquino Highway Brgy. Tibag,Tarlac City, Philippines 06/2016 – 02/2020  Responsible for auditing calls/chats  Coaches consultants regarding their opportunities for improvement  Provides business intelligence to the management through deep dive analysis  Sends weekly and monthly insights to improve cluster and team performance  Establishes and implements action plans with co-leaders to improve the opportunities of the account  Handles a specific team during New Hire Governance  Handles calls during high containment needs to get a better understanding on community needs Telecommunications Specialist iQor Phils. Inc. (Sprint.com), Clark, Philippines Jose Abad Santos Ave, Clark Freeport Zone, Angeles, Pampanga 01/2020 - 4/15/2020     Handles issues related to telephone service, wireless reception, dial-up Internet connectivity and billing issues Promotes Products and Services Troubleshoots technical difficulties Oversees billing and payments Filipino English Interests      Watching Movies/American Movie Series Drawing/Painting Surfing the internet Playing Volleyball Playing Mobile/PC Games Education    - Tarlac State University Bachelor of Science in Architecture- Tarlac National High School (Main Campus- Sapang Tagalog, Elem. School Character References Jaylon R. Bagain Internal Controls Manager MAERSK Logistics - Quini Beil Reyes Quality Reviewer Majorel -