Joshua Kyle Suquib Amplayo

JOSHUA KYLE S. AMPLAYO Mobile number:- Email Address:-Address: Cadahuan, Talamban Cebu City OBJECTIVES: Dedicated and tech-savvy individual aiming to secure a role where I can utilize my expertise in digital communication tools and project management software to enhance productivity and streamline operations. PERSONAL DETAILS: Date of Birth: March 28,1997 Place of Birth: Cebu City Civil Status: Single Nationality: Filipino Religion: Roman Catholic EDUCATIONAL ATTAINMENT: Primary: Cebu Mary Immaculate College Address: D.Jakosalem Street , Dela Rama Compound, Cebu City Year: 2004 – 2010 Secondary: San Isidro Parish School Address: Talamban, Cebu City Year: 2010 - 2014 Tertiary: University of Cebu Banilad Campus Address: Gov. Cuenco Ave., Banilad, Cebu City Course: Bachelor of Science in Tourism Management Year: 2014 - 2017 KEY QUALITIES: • • • • • Effective Communication Skills: Proficient in conveying information clearly and professionally, both in written and verbal formats, ensuring smooth collaboration with clients and team members. Strong Organizational Abilities: Capable of managing multiple tasks and priorities efficiently, maintaining structured workflows to meet deadlines consistently. Technological Proficiency: Well-versed in various digital tools and software, including project management platforms, communication applications, and office productivity suites, to enhance operational efficiency. Attention to Detail: Meticulous in executing tasks with precision, ensuring accuracy in documentation, scheduling, and data management to minimize errors. Self-Motivation and Initiative: Demonstrates the ability to work independently and proactively, identifying needs and acting without requiring constant supervision. KEY SKILLS: • • • • • Digital Communication: Expertise in using various communication platforms (e.g., Zoom, Slack, Microsoft Teams) to facilitate effective collaboration and maintain clear channels of communication. Data Management and Analysis: Skilled in organizing, maintaining, and analyzing data using software such as Microsoft Excel or Google Sheets, ensuring accurate reporting and informed decision-making. Time Management: Expertise in prioritizing tasks and managing time effectively to meet tight deadlines and maintain productivity in a fast-paced environment. Research Skills: Strong ability to conduct thorough research and gather relevant information efficiently, supporting informed decision-making and project development. Technical Support: Knowledgeable in troubleshooting common technical issues and providing basic IT support to ensure smooth operation of tools and software. WORK EXPERIENCE: Company: Teleperformance Cebu IT Park Position: Tier II Customer Service Representative Year: October 2017 – December 2022 Responsibilities: • Addressing passenger inquiries related to flight schedules, ticket bookings, baggage policies, and travel regulations. • Assisting customers with flight reservations, changes, and cancellations, including processing payments and managing special requests. • Assisting customers with hotel bookings, modifications, and cancellations, ensuring accurate processing of reservations and payments. • Addressing inquiries about hotel amenities, services, policies, and local attractions, providing detailed and helpful information. Tools Used: • GDS (Global Distribution System) • • • • • Sabre Amadeus Worldspan Farelogix Voyager Company: Wipro Gagfa Tower 1 Position: Customer Service Representative Year: February 2023 - November 2023 Responsibilities: • Keeping customers informed about flight statuses, gate changes, and airline policies, ensuring they have the latest information. • Addressing urgent travel-related issues, such as rebooking in case of missed flights or providing assistance during travel disruptions like weather events. • Assisting customers with questions about ticket prices, fare rules, and promotional offers, helping them find the best options for their travel needs. • Handling inquiries related to lost baggage or personal items, assisting customers in filing claims, and coordinating with the baggage services team to track items. Tools Used: • United Airline’s Website • EZR Tool Company: Genpact Cebu IT Park Position: Customer Service Representative (Process Associate-Life Insurance) Year: November 2023 – April 2025 Responsibilities: • Providing customers with detailed information about their life insurance plans, coverage options, and benefits, and assisting with enrollment processes. • Guiding customers through the claims process, helping them understand claim status, and addressing any issues or questions related to claims. • Handling customer complaints and inquiries related to billing, coverage denials, or service discrepancies. • Educating customers on life insurance terminology, policy provisions, and regulatory changes, ensuring they understand their rights and responsibilities. Tools Used: • • • • • Pacesetter CSP Microsoft Excel Microsoft Word Outlook ACHIEVEMENTS: • • • • • • • • • • • • • Top 1 Agent Genpact August 2024 Top 5 Agent WIPRO October 2023 Top 1 Agent Teleperformance January 2023 – July 2023 Top 3 Agent Teleperformance November 2022 Sinulog King 2021 Teleperformance 1st Place Greek Gods & Goddesses Teleperformance May 2018 Performed at Marco Polo for Teleperformance Client Visit May 2021 1st Placer Hip Hop Dance Competition UC Banilad School Year 2016 Mr. Talamban Year 2005 SIPS Dance Guild Year 2010 - 2014 Champion Cheerleading Squad SM CEBU Trained Citizen Advancement Training (CAT) 4th Year Level Soccer Varsity Cebu Mary Immaculate College Basketball Varsity Little Angels Montessori