Joshua Joseph C. Figueroa
Blk 22 Lot 11 Roanoke St. Chesapeake Village
Buhay na Tubig Imus, Cavite
Phone Number:-
Email Address:-
CAREER OVERVIEW
I am currently seeking for a position that will enable me to effectively utilize my expertise in customer
relations. I have more than 15 years of extensive experience in sales and customer service with tasks
ranging from: product or service request/complaint resolution, customer needs analysis, product or
service recommendation, sales generation, and customer records management.
SUMMARY OF RELEVANT SKILLS
Interpersonal – developed on the job through activities such as:
• Managing customer complaints through empathy, patient listening and calm response
• Servicing client requests with enthusiasm and positivity
Verbal communication – developed on the job through activities such as:
• Communicating with a friendly tone and positive language during phone or face-to-face
interactions with clients
Product Knowledge – developed on the job through activities such as:
• Trainings and pro-active approach to learning about company’s products or services and
corresponding solutions to various product/service-related issues
• Assessment of client needs and providing appropriate product and/or service
recommendations
Administrative – developed on the job through activities such as:
• Navigation between different windows during customer information collection, data entry,
customer database management and call logs.
EMPLOYMENT HISTORY
Manila, Philippines
Various Virtual Sales and Customer Service Associate Roles
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Elite Motors – Illinois, USA
March 2020 – September 2022
- Performed a daily average of more than 120 outbound calls to prospective clients of
pre-owned vehicles to schedule appointments to visit the car dealership site
- Booked a daily average of more than 5 appointments and actual shows to the
dealership site
First Advisers (Part-time)
Sydney, Australia
Shareholder Engagement Executive
August 2019 – January 10, 2020
• Provides direct support to the Shareholder Engagement Team through a range of activities
such as assisting in various stages of proxy solicitation campaigns for all types of corporate
transactions and shareholder intelligence gathering
Excel Building Management
Sydney, Australia
Residential Concierge
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March 2019 – January 10, 2020
Maintains working relationship as liaison between residents and building management.
Mans the reception desk
Receives, stores, and retrieves packages for residents and management.
Issues, receives and logs resident move-in-move-out and register forms for owners and
occupiers moving into and out of the sites
Facilitates parking and general movement throughout the building for outside contractors as
well as prospective tenants.
Addresses and resolves resident concerns and issues
Compiles concierge logs and incident reports
Responds to fire, building alarms and other emergencies in accordance with established
procedure
Responds to telephone and intercom inquiries
Monitors the use of lifts, car parking, loading dock, garbage rooms and common property
access ways
Provides apartment access for contractors and other authorized individuals
Supervises and coordinates reservations for removal specialists
Monitors all relevant movement of visitors, contractors and goods into and out of the site via
security CCTV
Manila, Philippines
November 2017 – March 2019
Various Virtual Sales and Customer Service Associate Roles
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Elite Motors – Illinois, USA
- Performed a daily average of more than 100 outbound calls to prospective clients of
pre-owned vehicles to schedule appointments to visit the car dealership site
- Booked a daily average of 5 appointments and actual shows to the dealership site
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REVA Global LLC – Texas, USA
- Built a prospective client database through online market research using real estaterelated websites
- Performed a daily average of 500-800 outbound calls to prospective clients (buyer or
seller)
- Booked a daily average of 5 client property inspections
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Bob Fleishman – Health Insurance Adviser based in USA
- Performed a daily average of 90 outbound calls to prospective clients of health
insurance
- Booked a daily average of 7 appointments
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Toni Bulic – Car Accessories Online Store Owner based in Sydney, Australia
- Assisted clients regarding their product-related inquiries
- Coordinated with product suppliers and ensured timely delivery of client orders
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E-Marketing Concepts - USA
- Performed a daily average of 300 outbound calls to prospective clients of the
company’s website creation service
- Booked a daily average of 5 appointments for clients to meet with company’s business
consultants
Manulife Philippines
Makati City, Philippines
Financial Adviser
November 2014- November 2017
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Conducted face-to-face meetings with both corporate and individual clients to discuss
investment and protection options
• Handled preparation of insurance policy proposals
• Conducted yearly insurance policy reviews to update clients of the performance of their
investments
• Received the “Fast Starter Award” for exceeding the expected number of client bookings for
new financial advisers
JP Morgan Chase & Co
Technical Solutions Group – Treasury Department
Bonifacio Global City, Philippines
Technical Support Associate
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October 2012- November 2014
Assisted clients in inquiries on access and navigation of the bank website
Monitored and ensured that security administrators of banks’ corporate clients have the correct
system access rights to enable them to perform the approved company financial transactions
• Assisted clients in inquiries related to performing financial transactions using the bank’s
system
JP Morgan Chase & Co
Mortgage Department
Bonifacio Global City, Philippines
Customer Service Associate
July 2010- September 2012
Processed clients’ mortgage payments
Handled client inquiries related to details on their account statements, navigation of their online
mortgage account facility, etc
• Processed requests such as credit reports to be used by credit investigation bureau or
adjustments of payment mispostings, etc.
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Convergys
Makati City, Philippines
Customer Service Associate
March 2004- June 2010
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Handled and resolved various client requests and complaints, i.e., reversal of charges, billingrelated issues, access and navigation of client online accounts, product replacements, etc
• Monitored and generated reports related to employees’ performance, i.e., productivity, average
handling time, etc.
• Consistently among the team’s top 5 associates based on approved employee metrics
• Recipient of various recognition for outstanding performance, i.e., “Best Performer of the
Month” and “Best Performer for the Quarter”
Software Venture Inc Connect
Pasig City, Philippines
Sales Associate
March 2003- March 2004
Conducted outgoing calls to company’s existing and prospective clients to offer company’s
products and services
• Consistently exceeded individual sales targets
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EDUCATION
BRIGHAM YOUNG UNIVERSITY IDAHO
Bachelor in Applied Business, 2nd degree
ADAMSON UNIVERSITY
Bachelor in Business Administration major in Business Management
July 2021 – up to present
Manila, Philippines
Graduated 2009
