Joshua Jeffrey Angeles Joven

 Joshua Jeffrey A. Joven Objective I am a college graduate of Trinity University of Asia. I studied HRM (hotel and restaurant management) because of my leadership skills, and also because I enjoy working with people, I’m also fascinated with the role of people in operating restaurant, hotels and companies as a whole. Without the people, you don’t have a business which can be said with almost every business which I understood through experience and my mentors. While in school, I was an OJT during my fourth year at Red Crab restaurant where I worked as a waiter and helped in a variety of tasks which includes serving the customers, taking their orders, answering to customer’s requests and most importantly how to interact with different kinds of people. I also worked as a trainee customer service representative of cricket at the same time. This is where I found my true passion in sales. I learned a variety of skills during my time there which includes multitasking, providing vital information to our clients regarding the products as well as providing technical support and probing for important information so I can upsell our products to our customers. I also was a technical support representative of Time Warner Cable in which we were branded as super agents because of our work load. We handled technical support, customer service, and sales. I also was a transcriber for Express Logic Solutions for a short time. I have also worked for retentions in the past ensuring the customers are satisfied with the product and they retain our service. I have worked as both an assistant for multiple realtors, and as a sales representative for trade360, I know I will be a valuable asset to your team because of my experience, work ethic, and fast learning capability. I am a dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible. My goal is to become the best I could possibly be, and help this company grow in greater heights. I excel most in sales, technical support and customer service. Experience November 28 2012 Red Crab Tomas Morato, PH Waiter (OJT) Table setting. Opens doors for guests. Makes them feel comfortable. Takes orders. Patiently handles difficult customers. Serves the food and makes sure the orders are done correctly. While dining makes sure the customers are satisfied with the prepared food. When they are done eating thank them and hand them the bill. Clean the table after they leave and return it to the kitchen. May 17,2013 keeper Makati Prime Towers Makati, PH Cook,House keeper (OJT) Bedmaking Table Setting Sanitation Replacement of Restackable Items Kitchen Basic Cooking Proper Handling of Food Checking of Stocks for replenishment Safety Protocols Handling of Orders November 28 2014 NCO MarikinaCity, Sumulong Highway cor. Gil Fernardo Ave. Trainee Customer Service Representative / Sales representative (Cricket) Responsibilities Customer Service Representative. Handles incoming calls regarding complaints on products. Suggests solutions to the problems and transfers calls to the appropriate department. Sales . Upsells products to customers. Fixes technical issues as well as malfunctioning products of customers.Reason for Leaving: September, 2015 Teleperformance Marikina City, Marcos Highway Technical Support Representative/ Sales Representative (Time Warner Cable) Technical Support Representative, Customer Service Representative, Sales. Handles incoming calls regarding complaints on products. Suggests solutions to the problems and transfers calls to the appropriate department. Povides information about our products. Upsells products to customers. Sales (provides upgrade to current service, and introduction of service to new customers.) Fixes technical issues as well as malfunctioning products of customers. Schedules Technicians if unable to resolve product problem with customer. Irex Real Estate (homebased) Appontment Setter (IREX) Setting up of appointment’s. Convincing agents to sign up with our company. Give the benefits of our company to the customer. Outbound Calls. Virtual Assistant Real Estate Experience Training Topics Real Estate in the U.S. Overview Real Estate Introduction, Transaction process, History, Theory, Forms REO, legal process Short Sales, short sale packages Real Estate Social Media Overview Facebook Twitter Youtube Trulia Craigslist Lead Scripts Leads and Lead Generation 10 Days of Pain 21 Days of Gain Drip Campaign Scripts, Tree Scripts Internet Marketing Mastering Lead Management Internet Lead conversion tactics Dominating Social Media Search Engine Optimization Classified Services Paid Advertising Blogging for Business Marketing and Generating Listings online Lead Management Programs eEdge Pro/ Market Leader Boomtown eEdge Market Leader/ eEdge Pro Noa Group (Retention) Retentions agent Retains customers Ensures customers are satisfied Ensures customers retain the products they have purchased Answer Customer inquiries Stampini Realestate Set’s appointments for several realtors Provides detailed information of clients interested in meeting realtors for our services Upsells services of company to possible clients Lists schedule availability of both customer and clients and matches them appropriately with availability and location in mind to mmaximie efficiency and productivity. Trade360 Credit card pulling Upsells services to those interested in trying out trading online Gives detailed information of what differentiates trade360 from other online trading companies and why it would be in our clients best interest to sign up with us. Provides information about different kinds of trading and what makes our trading company legitimate (information of legalites etc.) Informs the customer of the best way to make a profit in the market. Education May, 2013 Trinity University of Asia Quezon City Hotel and Restaurant Management degree COMPUTER SPECIFICATIONS: