Joshua Hall

Joshua Hall- - linkedin.com/in/joshua-hall-5428a1160 Summary PROFESSIONAL PROFILE Highly motivated customer service individual with experience in resolving customer complaints and promoting conflict resolution. Professional skills in relationship-building and team solving. Experience Office Intern Office Buzz Jan 2017 - Apr 2019 (2 years 4 months) Promptly respond to customer enquiries in person or via telephone, email, mail. •Maintain financial accounts by processing customer adjustments in a professional manner. Customer Service Representative ibex Jun 2019 - Apr 2022 (2 years 11 months) Answer phone calls in a timely manner resolve customer queries online •Ensure outbound calls are done to meet the end goal of the customer •Provide accurate information to the customer so they have a clearer understanding of how we resolve issues •Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Sales Agent Centerfield Jun 2022 - Sep 2022 (4 months) Upsell in all lines of service •Upgrading packages for customer •Ensure customer are provided with the necessary information on their service. Connemapthy- Customer Retention Agent Retention Specialist Connempathy Sep 2022 - Dec 2022 (4 months) Engage with customers on there reason in cancelling subscription •Prevent customers from cancelling their subscription/s. •Assist with customer products and services. •Have over a 90% successful retention rate. Joshua Hall - page 1 Ensure customers are taken off the road in a timely manner •Have all necessary notes to provide to Service Provider Education Linton's Academic Service High School Diploma, Sports Medicine Residency Program 2015 - 2017 •Completed Caribbean Examination in Biology with a Grade 3 and English Language with a Grade 3. Calabar High School High School Diploma, Sports Medicine Residency Program 2009 - 2014 •Completed 7 subjects in CSEC with an average of Grade 1 in Physical Education and Grade 3 in Religious. Skills academic • communication skills • customer relations • email • english • financial • focus • leadership • lotus notes • microsoft excel Joshua Hall - page 2