Joshua Davidson Banez Lumagbas

Joshua Davidson Lumagbas 28 Reed Street, Filinvest South, Biñan City, Laguna, Philippines 4024 📞 - | ✉️- Professional Summary Reliable and driven professional with hands-on experience in customer service, operations, and field support in both Philippine and Canadian work environments. Skilled in assisting customers, managing day-to-day operations, and maintaining service quality in fast-paced settings. Recently certified in Enterprise Software Product Management, with growing expertise in product strategy, feature prioritization, and release planning. Quick to adapt, easy to train, and always focused on delivering results with integrity and professionalism. Work Experience Operations Lead (Multi-Service) Eugenelhoy Car Wash Mgmt. Ltd. — Manitoba, Canada Oct 2023 – Sep 2024 • Oversaw daily operations across car wash, laundry, and pet wash stations • Guided customers through machine usage and self-service procedures • Maintained service area cleanliness, stocked supplies, and reported malfunctions • Delivered top-tier customer support, ensuring smooth and efficient workflows Construction Helper / Labor Support Private Contractor (Family-Owned) — Manitoba, Canada Dec 2023 – Sep 2024 • Assisted in various construction tasks including setup, hauling, and site preparation • Provided support to skilled tradesmen during home and building projects • Maintained safety standards and kept work areas clean and organized • Recognized for reliability, strong physical endurance, and team coordination Customer Service Crew Member Jollibee Foods Corporation — Biñan City, Philippines Jul 2022 – Jul 2023 • Delivered fast, friendly, and accurate service in a high-volume environment • Handled customer concerns, processed orders, and ensured clean dining spaces • Maintained food quality, hygiene, and store cleanliness per company standards • Consistently praised by supervisors for punctuality and teamwork Education Bachelor of Science in Hospitality Management Carmona State University — Philippines Oct 2022 – Jul 2023 • Dean’s List (GPA: 1.75) High School Diploma Saint Francis De Sales School — Philippines Jun 2019 – Apr 2021 Certifications • Enterprise Software Product Management – Coursera (July 2025) Focused on product strategy, AI/cloud integration, requirements gathering, and enterprise software release planning. Skills • Customer Service & Client Support • Clear Verbal & Written Communication • Remote Work & Time Management • Machine Operations (Self-Service Systems) • Microsoft Office, Email, Social Media Tools • CRM Familiarity (Zendesk, Salesforce - basic) • Product Strategy & Release Planning (via certification) • Fast Learner | Organized | Reliable | Team-Oriented