Joshua Davidson Banez Lumagbas

Detail-oriented and results-driven professional with experience in customer service, operations, and remote support across Philippine and Canadian work environments. Skilled at managing multi-service workflows, resolving customer inquiries, and delivering high-quality client support with a focus on efficiency and customer satisfaction.

Proficient in Microsoft Office, CRM tools (Zendesk, Salesforce – basic), email and chat support, and process optimization. Recently earned a certification in Enterprise Software Product Management, strengthening skills in product strategy, release planning, and aligning business solutions with client needs.

A fast learner with strong communication skills, proven adaptability, and a track record of reliability in fast-paced, results-oriented roles.