Joshua Dave Panis

JOSHUA DAVE PANIS “Outgoing and Multi-Tasking Virtual Assistant with more than 3 years of experience in customer service and sales and more than a year cold calling for a Real Estate company. Seeking a challenging opportunity to practice my acquired skills and knowledge that will lead to a challenging and dynamic career in my chosen field” Birthdate: June 23, 1992 Email Address:-Phone Number:- EDUCATION: University of San Carlos BS Computer Engineering (June 2008 - March2009) Philippine State College of Aeronautics BA Aircraft Mechanic (June 2009 - March 2013) EXPERIENCE: Global Print Co. 03/2020-12/2020 Lead Generation ● ​Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team ● ​Collaboratively work with the sales, marketing team and EI leadership to develop lead generation strategies to generate lead opportunities with prospective customers ● ​Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives ● ​Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect ● ​Providing consistent, concise, accurate internal and external communications ● ​Effectively communicate and present the EI product solution and value proposition to customers ● ​Providing consistent, concise, accurate and timely weekly/monthly sales lead gen activity reports to management ● ​Working collaboratively in a team environment and independently ● ​Solving complex technical integration solutions and issues ● ​Assist in preparing concise, targeted proposals and contracts ● ​Developing and maintaining strong relationships ● ​Works for an e-commerce company and creates listings for products sold online. ● ​Involve writing content to describe listings, optimizing copy for online search, and creating a streamlined layout. ● ​Improve older listings to maximize sales and ratings. Saxman Realty 12/2018-03/2020 Cold Caller (Real Estate-Part time) ● ​Contact potential customers by phone to explain products, services and purchase information about properties for sale. ● ​They use customer information from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade the customer to attend a meeting to discuss sales options for a timeshare opportunity or property. ● ​Also be responsible for maintaining a record of contacts, accounts, and orders, in addition to the task of passing information about successful communications onto the appropriate sales representatives. ● ​Additional duties might include follow-up correspondence with customers, training of newly hired appointment setters and communication with local businesses to arrange for donations or to plan events. American Healthcare Academy 2016/12-2018/09 Customer Service Representative/Sales • Present, promote and sell products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keep abreast of best practices and promotional trends • Continuously improve through feedback Total Outsourcing Solutions 2016/02-2016/12 Telemarketer/Appointment Setter • Selling products and services using solid arguments to prospective customers • Performing cost-benefit analyses of existing and potential customers • Maintaining positive business relationships to ensure future sales • Take information from supervisors regarding cold / warm calling techniques • Greet customers as they pick up the phone and introduce yourself and the company • Provide information regarding the service or product in question • Answer any questions that the potential customer asks to the best of ability • Make sure that the potential customer is not interrupted during conversation or questions • Call potential customers by following calling list provided by supervisors The Results Companies 2015/01- 2016/01 Customer Service Representative • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers