Joshua Danladi

JOSHUA DANLADI Mobile: (-, (-) Email:-Linkedin: www.linkedin.com/in/joshuadanladi PROFILE SUMMARY Highly organized and detail-oriented individual with expertise in Visual Assistant and Customer Service representative. I have a proven track-record of delivering exceptional administrative support and enhancing productivity in providing comprehensive assistance to clients to achieve their business goals. I am adept at managing daily administrative task such as email management, CRM tools, calendar scheduling, conducting research and executing tasks with precision and efficiency. EXPERIENCES Virtual Assistant Freelance Remote • • • • July 2024 – Present Managing daily administrative tasks including emails management, scheduling calendars, appointments setting and documentation, ensuring seamless operations and timely responses. Implemented workflow automation using tools like Hubspot, Clickup, Freshdesk and Zendesk resulting in a 35% increase in team productivity by streamlining task assignments and tracking process. Conducted data entry and tasks, utilizing tools like Microsoft excel to maintain accurate records and generate reports that informed decision-making process. Supported clients in managing customer relations using CRM tools like Intercom, maintaining accurate records and tracking interactions. Customer Service Representative (CSR) Freelance Remote January 2024 – July 2024 • • • • • • Addressing inquiries, resolving issues, and providing product or service information. Building rapport with clients to understand their needs and preferences, fostering loyalty. Gathering customer feedback and insights to improve services and identify areas for enhancement. Maintaining customer accounts, ensuring accuracy of information, and monitoring account health. Communicating effectively with customers through various channels (phone, email, chat) to provide timely assistance. Assisting in upselling or cross-selling products and services based on customer needs. 1 Data Analysist Intern Connected Development Remote April 2024 – July 2024 • • • • Leveraged tools like Microsoft Excel and Microsoft Power BI to extract, transform and analyze data leading to a 25% reduction in data processing time Ensured data quality and accuracy through rigorous data validation, resulting in more reliable and accurate reporting for decision making purpose. Developed automated reports and dashboards to enhance data visualization and accessibility for stakeholders. Collaborated effectively with team members, analyzing and interpreting data to provide valuable insights informed decision making. SKILLS Technical Skills: • • • • • • Microsoft workspace: Excel, Word, PowerPoint, Access Proficiency with CRM software and other tools for managing customer interactions. Email management: Inbox organization, email writing Workflow management: Asana, Trello, Monday, Clickup Data entry and management: Accurate and efficient data entry, data analysis and reporting Administrative tasks: Calendar management, scheduling, travel coordination. Soft Skills: • Strong communication skills (Verbal and written skills for effective interaction and • • • • active listening) Highly oriented and Detail-Oriented Time Management: Efficiently handling multiple customer requests and prioritizing tasks. Aptitude for identifying issues quickly and developing effective solutions. Flexibility to respond to changing customer needs and business goals. EDUCATION Federal Polytech Bauchi – HND – Computer Science Amrita Vishwa Vidyapeetham – Bsc – Computer Science CERTIFICATIONS • On-Demand IT Skills Training 2023 In-view 2024 Digital Witch Support Community • Virtual Assistant Course 2024 ALX Africa 2 • Web-Development 2017 Moocs Africa • Data Processing and Internet Connectivity Wisdom Computer Training Centre Deba REFEREES Available upon request 3 2016