Joshua Camacho

Joshua Camacho Sr. Sales Representative/Technical Support Contact: Address: Zamboanga City, Philippines 7000 | Phone:- | E-mail:-Reliable, top-notch sales associate with outstanding customer service skills and relationshipbuilding strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Qualified Advanced Technical Support Specialist with 4 years of customer service experience. Provides comprehensive Apple software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Work History- Retail Sales Representative Power Mac Center Inc., Zamboanga City • • • • Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies. Answered product questions with up-to-date knowledge of sales and store promotions. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies. Expert on apple products technical support. - Call Center Agent IQOR Ph., Angeles City • • • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Automated processes to manage remote network. Promoted available products and services to customers during service, account management and order calls. Skills • • • • • • • Outstanding Customer Service Prioritization and time management Team management and mentoring Process improvement Microsoft Office proficient Google Workspace proficient iOS and MAC OS technician Education Bachelor of Science: Automotive Technology -) Zamboanga City Polytechnic College - R.T.Lim St, Zamboanga, Zamboanga Del Sur Some College (No Degree): Consumer Electronics/Computer Hardware Servicing Institute of Technology - Kabasalan Zamboanga Sibugay Province