Joshua Balindres

In my role as a Customer Service Representative over the last two years, I've gained valuable experience engaging with customers and addressing a diverse array of inquiries and issues. My responsibilities encompassed providing assistance for product and service queries, resolving problems, and streamlining order processes. Throughout this period, my communication skills have notably advanced, allowing me to effectively convey information and empathize with customers through various channels, including phone calls, emails, and live chat. My role as a seasoned CSR has transformed me into an expert on my company's products or services, where I've consistently stayed updated on changes and confidently guided customers through their interactions. Collaborating seamlessly with team members has become second nature, as I navigated through complex issues and shared insights to enhance overall customer support. My demonstrated adaptability in managing dynamic and challenging situations, along with my likely familiarity with performance metrics, serves as a testament to my growth and proficiency as a Customer Service Representative over the past two years.