Joshua Arceo

Joshua H. Arceo Block 50 Lot 14 Phase 9c Deca Homes Mintal, Davao City-- PERSONAL DATA PERSONAL DATA: Age : 31 years old Date of Birth : May 24,1990 Place of Birth : Zamboanga Del Sur Status : Married Nationality : Filipino Religion : Roman Catholic Height : 5’9 Weight : 120 lbs EDUCATIONAL ATTAINMENT: UNIVERSIDAD DE ZAMBOANGA Bachelor in Science Electronics Communication Engineering Year- Zamboanga Del Sur National High School Year- Tugbungan Elementary High School Year- WORKING EXPERIENCES: TELEPERFORMANCE (TELEPHILIPPINES) Operation Supervisor May 2015 – Current ➢ Develop representative under my bucket to ensure their success and meet their goal. ➢ Manage team and ensure success with our team and most specially our site goal ➢ Deliverable, reports and presentation needed by our company to provide great customer service ➢ Interact with customers to provide and process information in response to inquiries, concerns requests about product and services and troubleshooting during supervisor calls TELEPERFORMANCE INCORPORATED Customer Service Representative Off sourcing March 2014- May 2015 SPECIAL SKILLS ➢ Role model to achieve the goal ➢ Coach agents to correct a specific behavior to achieve a certain goal ➢ Flexible in any type of task ➢ ➢ ➢ ➢ ➢ Proficient in Microsoft office application (word, excel, power point) Ability work on my own without being constantly supervised Manageable, adaptable, versatile, hardworking, diligent Eager to learn and accept directions easily Capable of rational conduct, trustworthy CHARACTER REFERREBCES CHEYENNE MIRANDA CENTER MANAGER TELEPHILIPPINES {TELEPERFORMANCE} CAGAYAN DE ORO CITY- DEOGRACIAS TUBIO ACCOUNT CENTER MANAGER TELEPHILIPPINES {TELEPERFORMANCE} SM ECOLAND DAVAO CITY---0322