Joshua Alejandro Lagamon

JOSHUA ALEJANDRO LAGAMON C S R | C H A T & E M A I L S U P P O R T | V I R T U A L A S S I S T A N T | SOCIAL MEDIA MANAGER | A P P O I N T M E N T S E T T E R | S A L E S D E V . | R E P R E S E N T A T I V E | H U M A N R E S O U R C E MGR. CONTACT --872- Villa Abrille St., Davao city https://www.facebook.com/jlagamon20/ PROFILE Expert in customer service, administrative assistant, social media management and sales specialist for over 7 years. I am responsible and can handle the given task in a good way, timely, and correctly. I can work with less supervision and with good rapport. I have a great passion for everything I do and I put all my expertise and my efforts to provide quality outcomes. WORK EXPERIENCE Customer Service Representative Teleperformance | January 2015 - December 2016 •Handling Customer hotel and flight reservations. Billing and Sales Consultant Sutherland Global Svc. | January 2016 - March 2017 •Handling Customer Billing concerns and transitioning into sales representative. Virtual Assistant Pacific Rim Mortgage | May 2017 - July 2019 •Email & Chat Management (answering customer concerns thru chat and emails) •Creating basic reports (reports on weekly tasks, deliverables, sales) •Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube) •Handling Social Media Account (Engagement and Lead Gen.) Real Estate Chat Moderator Yomdel Inc.| August 2019 - February 2020 •Assisting clients and buyers with regards with properties concerns thru chat and emails. Appointment Setter | Outbound Agent DB Realty | September 2019 - July 2021 • Cold call people using a given phone directory to ask if they have properties which is currently for sale and answering incoming calls from prospective customers Data Researcher | Data Analyst | B2B Intent Data Analyst Digiworks Inc. | Oct. 2021 - April 2022 • It is a role where you are performing quite a lot of data entry, researching contacts and checking company information. Sales Development Representative Esplenda Inc. | Nov. 2021 - January 2022 • Job predominantly involves calling B2B prospects in USA & have them signup for our service. Health Insurance Frontier Upwork Client | January 2022 - October 2022 • Calling clients regarding about updating their insurance to get more benefits and coverage. Special Virtual Assistant Wing Ai | February - September 2022 •Admin tasks (Recurring) •Handling Social Media Account •Email and Calendar Management •Cold Calling/Lead Genera • B2C/B2B Sales Specialist Executive Virtual Assistant Ring Circle BPO | September - Present •Admin tasks (Recurring) • Calendar Management • Email Management •Lead Generation/Scraping •