JOSHUA AGUIRRE- |-Brgy G. Borongan City, Eastern Samar 6800 Philippines
Objective
To obtain a challenging position where I can apply all major principles in my specialized interested area that will be equated to my character, education, and level of experience.
Education
HIGH SCHOOL DIPLOMA:
Year:-
Baguio City National High School
Gov.Pack Rd., Baguio City Benguet 2600
-
INFORMATION TECHNOLGY:
Year: 2012 – 2013
STI College Baguio
Private Road, New Lucban St., Baguio City 2600 Benguet
-
Experience
Keyless Shop Inc. | Executive Virtual Assistant – Remote Job
11/2018 to Present
261 Frederic St. Hagerstown MD, 2713.
About:
Keyless Shop specialized in making car keys, home keys & many more. has one of the largest selection of remotes and keys for most makes and model vehicles.
Task and general duties:
Started as a customer service representative/dispatcher and promoted later as a manager. I was responsible for managing team members, answering managerial calls, creating reports, providing feedback to agents, etc.
Maintained direct communication with the client daily to streamline call projection, utilization, reports, etc.
Tools & Hardware used: RingCentral, amoCRM, Square Up, Squarespace, Shopify, ShipStation, etc.
Demand Science | Telemarketing Associate – Remote Job
07/2018 to 11/2018
18/F Makati Sky Plaza,
6788 Ayala Avenue,
Oledan Square,
Makati City 1223
Calling businesses and speak to a decision maker (CEO, CFO, Managers etc.) to offer an authoritative report to be sent to their email addresses.
Tools & Hardware used: Softphone Dialler, CRM etc.
SITEL PH
Philippine Economic Zone Authority Baguio Ecozone
AT&T DirecTV Account ACE | CSR – Tech rep
03/06/17 to 12/01/2017
Task and general duties:
I handled General Customer Service. Responsible in providing excellent quality of service. Providing information about company products and services that is being offered to DirecTV and AT&T Wireless existing customer and educating the customers about their billing. Responsible in helping the customer decides on which product to buy or upgrade and helps the company to generate sales / revenue.
Digital River Account “A Global Leader in Digital Commerce”
12/12/16 to 03/03/17
Task and general duties:
Handled general customer service. I was responsible in providing best customer service experience by providing information about products and resolving customer issues from order processing to billing to technical issues. Handled hundreds of vendors including Microsoft, Avast, Kaspersky, PayPal, TrendMicro, Nuance, VMWare, Jabra, Plantronics etc
Managed Amazon Seller Account
06/2015 to 01/2016 | Virtual Assistant
Seattle, Washington – Remote Job
Manage orders and make sure that the orders have been processed within the processing timeline. Handled outgoing calls for customers who has a billing problem or incorrect shipping address.
Knowledge in:
Salesforce
SquarUp
Squarespace
Dispatch App
Shopify
Workiz Dispatch
Hubspot
AMO CRM
I hereby certify that above information are true and correct to the best of my knowledge and belief.
Joshua Aguirre
Applicant
