Joshua Aaron Miller

Workforce management, leadership, training, and project management expertise within a large, multi-site operation with multiple programs. Proficient with office and workforce technologies. Ability to multitask under time constraints in a high-pressure environment of change. Strong verbal and written communication skills and ability to communicate effectively with all levels of employees, including executive-level audience. Resourceful and innovative problem-solving abilities with outstanding analytical skills. Ability to drive change and manage performance in diverse, cross-functional environment. Successful career progression with a history of increasing levels of responsibility.

Skills and Attributes

Service Levels · Change Control · Scheduling Management · System Administration · Capacity Planning · Software Management · Resource Allocation · Telecommunications · Project Implementation · Staffing Plans · Business Analytics · Business Requirements · Forecasting · Human Capital Management · Business Process · Routing · Technical Documentation · Stakeholder Management · Optimization · System Monitoring · Workflow Design · Strategy Alignment · Requirements Analysis · Functional Specifications · Support Systems · User Acceptance Testing · Business Process Improvement · Service-Level Agreements (SLA) · Key Performance Indicators · User Acceptance Testing · Resource Planning · ACD · Project Plans · Client Requirements · Verint WFM · Aspect WFM