Joshua

JOSHUA OLUBUKOLA AJALA, Experienced Sales Professional L:https://www.linkedin.com/in/joshua-ajala-b || Address: Lagos, Nigeria T: -, - || E:-SUMMARY Detail-oriented and performance-driven professional with 3+ years of experience spanning sales operations, reconciliation, and data analysis within regulated service environments. Experienced in tracking revenue performance, resolving financial discrepancies, analyzing customer behavior, and supporting cross-functional business initiatives. Adept at translating data into strategic insights that enhance operational efficiency and revenue growth. SKILLS Sales target achievement || Customer acquisition and retention || Data analysis || Complaint resolution and escalation handling || Market penetration and expansion || Xceed || Safety & Compliance || Microsoft Office 365 Suite || CRM || Power Query || Microsoft SQL || QuickBooks || Upselling and cross-selling || Business Development || Solution Selling || E-Commerce || Microsoft Power BI || Data-driven sales reporting || Research | Consulting || Relationship management || Digital Tools || AI || Reconciliation || Budget and Forecasting || PowerPoint || Business Plan || Sensitivity Analysis || Project Management EDUCATION University of Lagos, Nigeria: MSc, Finance(Part-Time) In-View: 2026 National Open University, Nigeria: BSc, Accounting (CGPA: 3.34/5): 09/2013 – 09/2020 Success High School, Nigeria: West Africa Examination Certificate, O’ level Certificate: 09/2007 – 07/2013 Oritamefa Baptist School, Nigeria: Primary School Leaving Certificate, Primary School Certificate: 09/2002 – 07/2007 CERTIFICATIONS/TRAINING Artificial Intelligence Career Essentials (AiCE): AI Professional Development Skills: 2024 Ikeja Electric Internal trainings and knowledge sharing: 2022 – Till Date Jobberman Soft Skills Training: 2020 PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS Ikeja Electric Plc 05/2022 – Till Date Maximum Demand-Revenue Monitoring & Optimization Lagos, Nigeria ▪ Responsible for monitoring, analyzing, and optimizing revenue from Maximum Demand (MD) customers by tracking consumption trends, feeder losses, billing accuracy, and meter performance, in order to minimize revenue leakage, improve billing efficiency, and support data-driven decisions that enhance Ikeja Electric’s overall revenue assurance and financial sustainability. ▪ Responsible for tracking MD customers' consumption trend analysis and detecting trend abnormality using 2 & 4 reports. ▪ Report Monthly Retroactive billing and Adjustment to reconcile revenue based on the concept of Feeder Management. ▪ Validate and implementation of monthly MD maintenance. ▪ Monthly Generation of MD customer profile i.e., Point load file ▪ Monthly generation of 13th month document. ▪ Conduct and develop Data analysis with respect to the concept of feeder management using Power Bi for MPR sessions. ▪ Undertake MAS app QAQC activities within TAT involving MD meter installation and commissioning of Maximum Demand meters used for billing purposes. ▪ Develop and recommend back billing and adjustments of MD customers and give a monthly analysis of all back billed and adjusted accounts to show the impact on the YTD MD energy contribution. ▪ Reduce losses from billing errors and Optimize Revenue by analyzing billing data in relation to feeder losses, billing efficiency, and feeder energy availability from Load Management team ▪ Analyze and report meter communication status weekly, escalate areas with low meter communication rate, and enforce timely resolution. Energy Sales Representative, Commercial Services 05/2022 – 12/2025 ▪ Consistently achieved a steady performance of monthly sales targets, contributing to revenue growth and improved market penetration. ▪ Delivered excellent customer service by resolving escalations, reducing complaints and maintain high customer satisfaction. ▪ Developed strong customer relationships through regular engagement, upselling, and, cross-selling tailored solutions. ▪ Conducted field campaigns and door-to-door engagement, expanding coverage and boosting product adoption. ▪ Worked closely with cross-functional teams including Operations, Legal, and Business Development to provide guidance and support to project teams and business units. ▪ Collaborated with external stakeholders, auditors, and regulatory bodies as required and presenting findings and recommendations to senior management. ▪ Ensured adherence to Nigerian Electricity Regulatory Commission and other regulatory bodies, Ikeja Electric policies and Safety codes. ▪ Utilized reporting tools and data analysis to track customer behavior, identity trends, and recommend retention strategies. Business Development Executive 05/2016 – 06/2020 Emerald N Topaz Souvenir Oyo, Nigeria ▪ Managed both physical and online sales channels, ensuring consistent customer experience and driving product visibility. ▪ Supervised in-store staff, assigned daily tasks, and monitored performance to support sales targets and service standard. ▪ Handled customer inquiries, complaints, and resolutions, improving satisfaction and retention. ▪ Coordinated inventory management, stock records, warehouse updates, and bookkeeping to ensure product availability and accurate documentation. ▪ Uploaded and optimized product listings across e-commerce platforms to increase reach and order generation. ▪ Supported order processing, fulfilment logistics, and sales reporting, enhancing operational efficiency and revenue performance. VOLUNTEER / EXTRACURRICULARS ▪ Heaven’s Pride Foundation: A yearly event organized with friends to support children from orphanage homes: 2021 till date ▪ NUT Oniyanrin Progressive Cooperative Society: June 2015 – April 2016 ▪ Winner of men 200meters race & 4x400meters relay race (Secondary school, 2013) BIODATA Sex: Male || Nationality: Nigerian || Language Proficiency: English (Fluent), Yoruba (Native) PROJECTS AND RESEARCH ▪ The Effect of Profitability and Liquidity on Commercial Banks in Nigeria. 2019 ▪