Josh Lewis Cruickshank

Josh Lewis Cruickshank Email address:-Phone number: - / - Address : San Pedro, San Jose 11501, CR PROFILE Customer Support & Virtual Assistance | Chat Agent Specialist Professional Summary Versatile professional with expertise in customer service, sales, virtual assistance, and digital marketing. Skilled in managing high-volume client interactions, CRM systems, and administrative operations. Proficient in social media marketing, paid advertising, and data analysis, with a strong ability to optimize workflows and enhance customer experiences. Currently expanding knowledge in full-stack web development through continuous learning and hands-on application. Seeking a remote role that leverages my diverse skill set while supporting professional growth in the tech industry. Key Skills Customer Service & Support Social customer service and client relations Chat support and troubleshooting Virtual assistance and remote work Strong communication and conflict resolution Administrative & Organizational Appointment scheduling and calendar management Administrative support and data entry CRM and task automation solutions Excellent organizational and multitasking abilities Sales & Collections Sales and lead generation Bill collections and payment negotiations Strong analytical and problem-solving abilities Digital Marketing & Tech Paid advertising and Campaign Management SEO, social media marketing, and content strategy Data analysis and performance optimization Web development (Full Stack / Python) 1/4 WORK EXPERIENCE 10/2024 – 04/2025 Ontario, USA Virtual Assistant | Appointment Setter | Bill Collector Goldstein & Associates **Key Responsibilities:** - Managed appointment scheduling and client outreach for legal collections. - Provided virtual assistance, handling calendars and administrative tasks. - Maintained accurate client records and followed up on overdue accounts. **Achievements:** - Achieved 400+ calls daily, exceeding company expectations. - Collected $9,675 in the second month, reaching commission eligibility. 01/2023 – 08/2024 Toronto, CAN Bill Collector Specialist | Chat Agent | Digital Marketing Campaigns Affirm **Key Responsibilities:** - Handled bill collections and provided support through chat and CRM updates. - Assisted in creating and optimizing digital marketing campaigns to engage debtors. - Managed customer interactions, helping to negotiate and arrange payment plans. **Achievements:** - Collected $15,000 in a single month, ranking as a top performer. - Increased debtor engagement by 20% through targeted advertising campaigns. 03/2022 – 07/2024 San José, Costa Rica Digital Marketing Specialist | Customer Service Support Aldila House Vet and Hotel **Key Responsibilities:** - Developed and implemented targeted social media marketing strategies. 2/4 WORK EXPERIENCE - Managed customer service for bookings, inquiries, and complaints. - Analyzed and optimized ad performance to increase sales. **Achievements:** - Doubled daily sales from ₡200,000 to ₡400,000 in three months. - Increased customer inquiries and engagement by 40% through digital ads. 04/2021 – 11/2022 Kansas, USA Customer Service Representative | Chat Agent | Bill Collector Sprint/T-Mobile **Key Responsibilities:** - Assisted customers with billing inquiries, payment processing, and troubleshooting. - Managed chat support to resolve technical and account-related issues. - Handled overdue payments, helping customers set up structured repayment plans. **Achievements:** - Collected $6,000 in overdue payments in a single month. - Reduced customer wait times by 30% through efficient chat resolution. 03/2017 – 05/2020 New York, USA Customer Service Agent | Sales Representative | Chat Support AT&T **Key Responsibilities:** - Provided sales support and customer service for mobile plans and upgrades. - Assisted customers via chat and phone with troubleshooting and billing. - Specialized in upselling tablets, DirecTV, and mobile bundles. **Achievements:** - Generated 20% of total team revenue through strategic sales efforts. - Maintained a 90% customer satisfaction rating in post-interaction surveys. 3/4 CERTIFICATES 11/2024 Digital Marketing Learning Path Certification Fundación Carlos Slim - Capacítate para el Empleo https://capacitateparaelempleo.org/verifica/7eaa3bd0-1050-4f42-9807b73e570fded8/6bb7b868-5e7e-4ec6-ae44-742a87d30b84 This certification, awarded by Capacitate para el Empleo, encompasses a wide range of digital marketing strategies, including SEO, social media marketing, content creation, email marketing, and data analytics. It emphasizes practical applications and realworld projects, ensuring proficiency in managing digital marketing campaigns and using various online marketing tools effectively. 03/2025 Full Stack Fundamentals Diploma Fundación Carlos Slim - Capacítate para el Empleo https://capacitateparaelempleo.org/verifica/7eaa3bd0-1050-4f42-9807b73e570fded8/--c570-42d9-904a-c515021cf9ff Currently enrolled in this diploma course that provides essential knowledge and skills for Full Stack development. The curriculum covers server administration, user interface design, responsive web design, and basic web applications. 06/2025 Getting Started with Python Learning Path Certification LinkedIn Learning https://www.linkedin.com/learning/paths/getting-started-withpython This learning path introduces the core concepts of Python programming, including variables, data types, loops, functions, and basic syntax. It's perfect for beginners who want to build a solid foundation in Python. TECHNICAL TOOLS & PLATFORMS - CRM & Customer Support: Salesforce, HubSpot, Zendesk - Digital Marketing: Meta Business Suite, Google Ads, TikTok Ads - Web Development: HTML, CSS, Python, GitHub, Wix - Data & Analytics: Google Analytics, A/B Testing, ROI Tracking 4/4