Josh Laitala
Snohomish, WA /-/- / Josh Laitala | LinkedIn
Summary
Dedicated and skilled IT Client Engineer with extensive experience delivering enterprise-class solutions focusing on a simple and secure end-user experience. Passionate about Identity, Cloud, Infrastructure, Virtualization, Endpoint Management, Security, and Automation. Seeking a challenging role as an Advisor to utilize my technical expertise and strong problem-solving skills that drive results and achieve business objectives.
Experience
Puget Sound Energy
Advisor IT Client Engineer, Bothell, WA
11/2018 - 02/2024
Creates end-user technology vision and roadmap to focus IT efforts by aligning projects to business priorities. Leads technology planning for the Client Engineering team, improves project lifecycle efficiency, and increases the overall capacity for timely and scalable solutions.
Develops and implements technology standards and documentation, enhancing governance processes and reducing deviations from established standards.
Collaborates with business units to integrate requirements into IT solutions, accelerating solution deployment timelines and improving alignment with business needs.
Evaluates cloud opportunities within the assigned technology space, identifying and implementing cost-effective solutions.
Implements a strong automation strategy and solution design phase to reduce manual efforts. Digital Workplace solution leader evaluating and implementing hybrid-join, cloud-native, Intune comanagement, App Protection / MAM, SSPR, Microsoft Authenticator, Autopilot, WUfB, and Windows Hello. EUC lead responsible for remote access, least privileged access, onboarding, and left shift of IT Operations and Support to Manage Service Provider.
Puget Sound Energy
Senior IT Systems Engineer, Redmond, WA
10/2008 - 10/2018
Managed Microsoft SCCM and VMware Workspace ONE platforms, overseeing desktops, laptops, and mobile devices.
Utilized VMware vSphere and VMware Horizon View applications to administer virtual desktops and virtual applications.
Developed and maintained processes using PowerShell and VB Scripting.
Established and maintained end-user technology standards for hardware, OS, core applications, and peripherals. Led complex troubleshooting efforts and root cause analysis. Proactively automated, streamlined, and simplified engineering processes and routine tasks.
Puget Sound Energy
Technical Systems Analyst, Bellevue, WA
10/2005 - 09/2008
Identified functional and technical infrastructure requirements for large IT projects.
Assumed responsibility for communication tasks on infrastructure projects, contributing to a reduction in project delays.
Provided infrastructure services support and documented procedure guidelines for client and systems areas.
Proposed changes to system documentation and processes, streamlining infrastructure service work. Developed and updated processes and workflows to meet evolving infrastructure requirements.
Puget Sound Energy
Senior Workstation Analyst, Bellevue, WA
10/2001 - 09/2005
Mentored team in computer-based imaging and facilitated the installation of hardware and software for endusers, following structured problem-resolution processes.
Resolved specialized or complex problems by identifying and executing appropriate courses of action, aligning with established procedures while offering insights beyond structured guidelines.
Communicated specific subject matter effectively through explanation, demonstration, testing, and reinforcement, navigating situations where established procedures provided only partial guidance.
Provided IT user support utilizing problem-resolution systems, standard screens, scripts, and reference guides, handling non-routine requests with skilled use of standard support resources.
Performed general maintenance tasks, and troubleshooted, and repaired computer systems and peripheral equipment.
Volt
Desktop Technician, Bothell, WA
06/2001 - 09/2001
Contract position providing Technical Support for the PSE Call Center
Real Networks
Quality of Service Technician, Seattle, WA
05/2000 - 05/2001
Skills
Customer service, Communication skills, Troubleshooting, Technical Support, Analysis Skills, Team Development, Agile Methodology, Project Management, Workspace ONE UEM, Endpoint Management, Mobile Device Management, Apple
Business Manager, VMware Identity Manager, SSO, VMware Infrastructure, Desktop Virtualization, VMware Horizon
View, SCCM, Intune, M365, PowerShell, Python, Conditional Access, Zero Trust, Operating Systems, Active Directory,
Azure, Group Policy, DNS, TCP/IP, DHCP, PXE, Ivanti, WSUS, SCUP, Certificates
Education
Web Development
Seattle Art Institute, Seattle, WA 03/2000
Construction Management
Edmonds Community College, Edmonds, WA
06/1996
Certificates
CompTIA A+, CompTIA Network+, NERC and FERC Certified, SMS, SCCM, Windows, AirWatch, and Workspace ONE training, Lexmark Printer Certified
Awards
Recipient of multiple Diamond and Star Awards
