Josh Dela Cruz

I’m a remote operations and property support specialist with over 5 years of experience in tenant communication, vendor coordination, maintenance dispatch, and customer service. I've worked with U.S.-based property management companies, hotels, and e-commerce businesses, helping resolve issues quickly while delivering excellent customer experience across phone, chat, email, and task systems.

At Latchel and IHG, I managed high-volume service requests, coordinated with contractors, handled escalated concerns, and ensured maintenance issues were resolved on time. My strength lies in balancing fast-paced operations with detailed follow-through, making sure every service ticket, calendar task, or tenant interaction is handled smoothly.

I’m skilled in tools like AppFolio, Buildium, Yardi, Salesforce, HubSpot, Asana, and Google Workspace. Whether it's optimizing vendor routes, troubleshooting tenant concerns, or maintaining clean documentation, I aim to be a reliable, resourceful part of any team I join.