Josephus Diaz
Virtual Assistant
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Bislig City, Philippines
ABOUT ME
Results-driven and reliable Virtual Assistant with nearly 8 years of freelance experience supporting
clients with Customer Service, CMS and CRM system, and a wide range of administrative tasks.
Passionate about funnel marketing, with hands-on experience in funnel design, automation, and email
marketing tools. Eager to contribute to a dynamic team environment where I can continue learning,
enhance my skills, and grow professionally.
WORK EXPERIENCE
Sep 2016 - Mar 2024
VIRTUAL ASSISTANT | RK EXERCISES FOR INJURIES CORP.
Managed and organized marketing funnels.
Reviewed funnel setup before launch, tested for smooth customer experience.
Reviewed client accounts for duplicate subscriptions or unnecessary charges.
Handled customer concerns via email and chat.
Prepared documentation for disputes and chargebacks
Oct 2014 - Oct 2015
PROJECT MANAGER | CARVE BUSINESS MANAGEMENT SERVICES
Managed projects in funnel design and email marketing.
Performed administrative work, content management, and list-building tasks.
Sep 2013 - May 2014 CUSTOMER SUPPORT REPRESENTATIVE | OFFSOURCING PHILIPPINES INC.
Handled billing and retention calls for U.S. fashion company.
Nov 2012 - Mar 2013 TECHNICAL SUPPORT REPRESENTATIVE | SUTHERLAND GLOBAL SERVICES
Handled calls about technical issues for Norton anti-virus software.
Jan 2010 - Oct 2012
OPERATIONS MANAGER | DAVAO CENTRAL WAREHOUSE CLUB, INC.
Oversaw operations, purchasing, and workforce management.
SKILLS
Funnel Design
CRM
Project Management
Automation
Content Management
Customer Support
Email Campaign
E-Commerce
Social Media Management
TECH STACK
CMS/CRM/LANDING PAGES
HTML, CSS, WordPress, Squarespace, OptimizePress, Leadpages, Keap (formerly Infusionsoft),
CheckoutChamp, Ontraport, Wishlist
FUNNEL DESIGN AND EMAIL CAMPAIGNS
ClickFunnels, iContact, Sendlane, Maropost, Mailchimp, ActiveCampaign
E-COMMERCE AND AFFILIATE MARKETPLACE
Shopify, Clickbank
AUTOMATION
Zapier, Make (formerly Integromat)
PROJECT MANAGEMENT
Trello, Asana, Notion, Basecamp
OTHER SOFTWARE
Canva, Adobe Photoshop, Google Workspace, Google Analytics, MS Office, Vimeo, Dropbox, Zendesk, GoTo
Webinar, Hubstaff, Tidio, Hootsuite, Paypal, Stripe, Hotjar, Retention, Slack, Zoom, ChatGPT
EDUCATION
Jun 2005 - Apr 2009
BACHELOR OF SCIENCE, COMPUTER SCIENCE
Caraga State University
Merit Scholarship Grantee – Department of Science and Technology
CERTIFICATION
MAKE ADVANCED, INTERMEDIATE, BASIC, AND FOUNDATION (ISSUED BY MAKE)
Completed all courses within Make Foundation, Basic, Intermediate, and Advanced. The verified
badges has been issued from the Credly platform, providing evidence of the user's knowledge of
several skills in Make.
https://www.credly.com/users/josephus-diaz
