Josephine Saffa
Freetown, Hastings, Sierra Leone
PROFESSIONAL SUMMARY
Customer Service and Sales Representative with over four years of experience supporting customers
through chat, phone, email, and social media channels. Experienced in resolving customer concerns,
maintaining strong client relationships, processing payments, and supporting sales growth. Comfortable
working in fast-paced environments and using Windows-based systems to track customer interactions and
service requests.
WORK EXPERIENCE
Freelance Digital Services, Marketing Assistant (2022 – Present). Manage customer communication
through WhatsApp and social media platforms to promote products and support online sales. Respond to
large volumes of customer inquiries while maintaining strong client relationships through digital outreach
and follow-up communication. Track engagement activity and help resolve customer concerns in a remote
working environment.
JOZA Shop, Retail Sales Specialist (2020 – Present). Assist customers with product selection while
supporting monthly sales targets and maintaining a positive retail experience. Handle payment processing,
resolve customer concerns, and monitor inventory levels to ensure product availability. Provide
professional customer service and resolve complaints using strong product knowledge and communication
skills.
Freelance Independent Professional, Customer Service Executive (2023 – 2024). Managed high volumes
of customer inquiries through phone and email support. Recorded service interactions, scheduled
follow-ups, and ensured customer issues were resolved quickly. Escalated complex service requests to
appropriate teams to maintain operational efficiency.
EDUCATION
Sky Vision College. College Degree in Computer Science, GPA 3.58/4.0 (2025 – Present).
SKILLS
Customer Support: Chat Support, Email Support, Phone Support, Social Media Support, WhatsApp
Business Communication. Sales and Client Management: Lead Generation, Customer Relationship
Management, Conflict Resolution, De■escalation Techniques. Technical Skills: Windows Operating
Systems, Call Tracking Systems, Payment Processing, Typing Speed 25 WPM. Professional Skills:
Appointment Scheduling, High■Volume Client Communication, Inventory Monitoring.
LANGUAGES
English Fluent. Krio Fluent.
