Josephine M. Orgil
Virtual Assistant / Cold Caller / Travel Agent-
https://www.linkedin.com/in/josephine-
-
orgil-/
Hard working customer service representative with 10 years of experience working in BPO.
Trained in project and time management with knowledge of Sabre and Amadeus GDS and
proven multi-tasking abilities. Committed to maintaining professional relationship with client to
increase profitability and drive business results.
WORK EXPERIENCE
Cold Caller
Insurance Frontier
Med-Advantage Advisor
October 2022 - February 2025
Responsible for reaching out to potential
customers or clients.
Responsible for screening potential clients
inorder to create sale.
BPO Trainer
Teleperformance Philippines
October 2016 - June 2019
Gathered and organized supplementary
material to support structured lesson.
Maintained excellent attendance record,
consistently arriving to work on time.
Eliminated process gaps by implementing
new methods of standardized training.
Customer Service Representative
Teleperformance Philippines
April 2012 - October 2016
Customer Service Representative
FOCUS DIRECT INC.
March 2010 - March 2012
Customer Service Representative
TeleQuest BPO
November 2009 - March 2010
Offered internal and external customer first
rate customer service to maximize
satisfaction and business success.
Surpassed performance goal by
approaching all interactions with
resourcefulness, organization and customer
centric solutions.
EDUCATIONAL HISTORY
Bachelor of Science
in Business Administration
Bacolod City College
2010
Secondary Education
Handumanan National High School
2005
RELEVANT SKILLS
Knowledge of social media and online
marketing
Customer service and problem-solving
skills.
Proficiency in relevant software and tools
Time management and organization skills
Strong communication skills
Adaptability and flexibility to changing
situations
AWARDS & CERTIFICATIONS
Completed Online Courses in:
Canva
Data Entry
Lead Generation
facebook Advertising
Social Media management
