Josephine Olanday

JOSEPHINE OLANDAY Philippines (UTC+8) | [LinkedIn link] Executive Assistant with 15+ years supporting CEOs, COOs, and business owners. Skilled in technician scheduling, calendar and inbox management, cross-team coordination, and client communication. Proficient in Google Workspace, office software, and scheduling tools. Detail-oriented and solutions-driven, I streamline operations so executives and teams can stay focused on priorities. CORE SKILLS Executive Support | Calendar & Inbox Management | Project & Workflow Coordination Technician Scheduling & Routing | Client & Stakeholder Communication | SOP Documentation Microsoft Office (Word, Excel, Outlook) | Google Workspace (Docs, Sheets, Drive, Calendar) Trello | Asana | Monday.com | ClickUp | Slack | Zoom | MS Teams | Google Meet Productivity Tools: Calendly | LastPass | Canva PROFESSIONAL EXPERIENCE Executive Assistant | Company Confidential Mar 2020 – Jul 2025 Managed 30+ weekly meetings across multiple time zones, protecting executive bandwidth. Handled 100+ daily emails, cutting response time by 70% with filters and templates. Coordinated projects and meetings, ensuring clarity, accountability, and on-time completion. Documented workflows and SOPs, creating organized knowledge bases for team operations. Coordinated with vendors, clients, and teams to support smooth project execution. Introduced Slack, Trello, and Zoom to streamline communication and collaboration Adapted quickly to new tools and systems to meet evolving team needs Operations Manager | Frosted Café Apr 2013 – Mar 2020 Oversaw inventory, staffing, and customer service, improving efficiency and client retention Reduced inventory waste by 90% through accurate stock management Coordinated supplier relations, financial tracking, and sales reporting Trained and supervised 10+ staff to ensure smooth daily operations and accountability Office Manager | Bank Express Jan 2005 – Apr 2013 Directed technician scheduling and routing, optimizing coverage and minimizing delays. Served as liaison between clients, executives, and technicians to ensure timely service. Improved team productivity by 80% through efficient scheduling and coordination. Maintained accurate records and confidential data with strict attention to detail.