Josephine Ifeyinwa Obiora

JOSEPHINE IFEYINWA OBIORA Ebonyi State, Nigeria | - | Email | LinkedIn EXECUTIVE ASSISTANT / OPERATIONS MANAGER SUMMARY ●​ 12+ years of experience in operations, executive support, and business development across startups and enterprises with over $5M portfolios and multi-state reach. ●​ Secured $1.2M+ in grants and developed over $3M in funding proposals, achieving a 40% success rate and managing budgets exceeding $800K. ●​ Reduced onboarding time by 30% and boosted referral business by 25% through streamlined operations and improved client communication for 50+ clients per semester. ●​ Handled communications for over 400 clients, maintaining 95% satisfaction, cutting consultation time by 20%, and driving a 25% increase in repeat business. EXPERIENCE East Coast Admissions, New York City (Remote) Operations Manager ​ Dec 2024 – April 2025​ College counseling firm specializing in East Coast university admissions guidance, focusing on Ivy League schools, liberal arts colleges, and public universities for personalized student support. ●​ Managed daily operations for college counseling firms serving students targeting competitive East Coast institutions. ●​ Streamlined admissions consultation processes, reducing client onboarding time by 30% while maintaining service quality. ●​ Handled with college counselors to develop strategic application timelines for 50+ students per semester. ●​ Enhanced client communication systems, resulting in 95% satisfaction rates across consultation services. Marq Neasman Consulting, Florida (Remote) Business Development Specialist ​ Nov 2022 – May 2024 Management consulting firm specializing in business optimization across public, private, education, and nonprofit sectors, guaranteeing 40-60% increases in client impact and revenue. ●​ Secured $1.2M+ in grant funding to scale leadership development programs across multiple nonprofit organizations. ●​ Crafted data-driven proposals worth $3M+ in total requested funding, that clearly articulated ROI and program value to potential funding organizations achieving a 40% funding success rate. ●​ Managed complex project timelines and budgets totaling $800,000 while cultivating strategic relationships with funding decision-makers. ●​ Collaborated with 11 C-suite executives and program managers across different organizations to develop comprehensive proposal content that won competitive bids. Unity FM Media House, Abakaliki, Nigeria Customer Service Representative​ Jan 2017 – May 2019 Vibrant radio station broadcasting on 101.5 MHz with mission to "Inform, Educate, Entertain, and Inspire" the local community through diverse programming. ●​ Managed comprehensive client communications across multiple channels including calls, emails, and appointment scheduling systems. ●​ Utilized CRM systems to streamline workflows and enhance customer experience for clients. ●​ Resolved client complaints promptly, maintaining satisfaction levels above 95% throughout tenure. ●​ Collaborated with sales teams to consistently achieve weekly and monthly revenue targets for advertising packages. Accord Homes & Interior Designs, Nigeria Customer Support Representative​ Feb 2016 – April 2020 Professional interior design firm with $5M+ annual project portfolio, transforming residential and commercial spaces, offering comprehensive design services and renovation management for high-net-worth clients. ●​ Handled comprehensive inbound/outbound communications for over 400 prospective and existing clients across multiple channels, maintaining satisfaction levels above 90%. ●​ Provided expert solutions and scheduled appointments seamlessly by leveraging comprehensive product knowledge and client databases, reducing consultation time by 20%. ●​ Drove awareness of new properties and services through strategic client communications, contributing to 25% increase in repeat business and referral revenue. Pikimi Cab Company, Nigeria (Freelance) Virtual Assistant​ Sept 2014 – Nov 2016 Private transportation company offering reliable and affordable services including point-to-point rides, airport transfers, parcel deliveries, and interstate travel across 5 Nigerian states with a fleet of 50+ vehicles. ●​ Provided comprehensive administrative and communication support to C-suite executives, managing complex calendars and coordinating special projects worth up to $200K. ●​ Identified and executed operational enhancements that improved service delivery efficiency by 20%, contributing to customer satisfaction scores above 85%. ●​ Conducted web research and project preparation supporting CEO's business development initiatives, contributing to company's expansion into 2 new state markets. ADDITIONAL EXPERIENCE ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email Retention Specialist | HomeLife Media, Anaheim, California​ Email Marketing Manager | We The Creative, California ​ Digital Marketing Assistant | Limit Break Media, New York ​ Content Writer | Home Travel Agency ​ Technical Writer | Rotaract Club, Nigeria ​ Contributing Writer | Citizens Advocate Nigeria ​ Telemarketing Officer | Nigerian Breweries Plc, Lagos, Nigeria ​ May 2024 – May 2025 Sept 2023 – Jan 2024 Jun 2022 – Nov 2024 Jun 2021 – Aug 2023 Feb 2019 – Apr 2021 Sept 2015 – Dec 2017 Mar 2013 – June 2014 KEY SKILLS ●​ Executive Support: Calendar Management, Email Handling, Meeting Coordination, Travel Arrangements, Data Entry, File Management, Task Prioritization, Virtual Assistance, Research ●​ Client Relations: CRM Management, Client Onboarding, Follow-Ups, Relationship Building, Customer Service, Stakeholder Communication & Reporting ●​ Marketing: Social Media Management, Outreach Campaigns, Prospect Research, Lead Qualification ●​ Workflow Optimization: CRM Integrations, Process Mapping, Automation, Project Management ●​ Tech Stack: Google Workspace, Microsoft Office Suite, Slack, Zoom, Calendly, Airtable, Asana, ClickUp, Trello, Notion, Monday.com, Zapier, HubSpot, Zoho ●​ Soft Skills: Excellent Communication, Attention to Detail, Time Management, Proactivity, Problem Solving, Adaptability, Multitasking, Confidentiality EDUCATION Masters in International Business Management and Sustainable E-Commerce​ Nextford University – USA Bachelor of Arts (B.A) in Mass Communication and Media Studies​ Ebonyi State University – Ebonyi State, Nigeria In Progress July 2020​ CERTIFICATIONS ●​ Google Workspace – Coursera ​ ●​ Customer Service: Problem Solving and Troubleshooting – LinkedIn ​ ●​ Microsoft Excel Advanced – Digital Nigeria ​ LANGUAGE ●​ English – Native/Bilingual ●​ Igbo – Native/Bilingual Nov 2022 Oct 2022 Oct 2021