Josephine Evangelista

JOSEPHINE EVANGELISTA OBJECTIVE To pursue a challenging career in a service oriented, highly competitive and dynamic company imparting my full potential as a team player based on my prior experiences through prompt and satisfying delivery of service and dedication to assigned tasks, making significant contributions to my prospective employer. EXPERIENCE Contact Alorica Philippines  josephineevangelista0411@ya Customer Service Representative Greeting the customer and attending the call and hoo.com giving the right resolution on the concern of the - April 2021 Up to present customers.  Blk7 Lot18 Mariners Residence • -Assist the customer for the delivery schedule and s Kumintang Ilaya BatangasCit follow ups. • - Handling complains and giving the right y Philippines resolutions. Skills Customer Service • -Answer incoming calls and respond to customer's 80% emails. • -Management and resolve customer complaints. Food Server 80% • -Identify and escalate issues to supervisors. Sea Magic Recreational Services Dubai UAE Cashier 80% Cashier/Customer Service Representative • Cashier – Letting the customers to choose their Achievements & Awards seat numbers for the show and reserving the seats for them. Receiving payments and issuing receipts. ETON INSTITUTE- Customer Make sure the counter is clean and tidy. Service • Customer Service Representative- Answering CERTIFICATION OF EXCELLENCE BEST LCF & FB SELLER/ Kenny Rogers Roasters questions about a company's products or services. Processing orders and transactions. Handling customer complaints. Answering phone calls, emails, inquiries, transferring calls, and assisting the customer needs, in –charge also for the booking of swimming, updating, and confirming the request of our tourist company. More on Excel works. Nov 2010 Dec.2018 Beeline Foods Corp- Jollibee Service Crew • Service Crew/Cashier- Take customers' orders. As a service crew in Jollibee....We are always jolly, July 2005 Dec 2005 attentive and fast...Greeting the customers upon entering Jollibee. Must ensure that the customers are satisfied in our service. Providing effective and exceptional service to customers and must always maintain our station clean and organize according to Jollibee standards. Use deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as chicken, burgers, spaghetti and French fries. Serve foods to customers and also collect payment, Kenny Rogers Roasters Food Server Greeting the guest. Serve customers at counters. Nov.2004 - June 2005 Taking food and beverage orders and accurately entering them into the ordering system. Answering any questions about the menu or their order. Ensure each customer has the best possible experience. Deliver written requests to the kitchen for preparation. Making menu item recommendations. EDUCATION Batangas National High School 2000- High School 20004