EMMANUEL JOSEPHINE EBOH
Home Address: No.12, Niamey Street, Wuse Zone 2, Abuja
Email Address:-Mobile Number: -
PROFFESSIONAL SUMMARY
Confident, detail-oriented, qualified customer service professional with over 5 years’ experience in a
fast paced customer service and call center environments. Hardworking and passionate with strong
organizational and management skills, eager to contribute to team success through hard work,
attention to details and clear understanding of human relations. Personable and professional under
pressure, Motivation to learn and grow and ready to help the organization achieve its desired goals.
SKILLS AND STRENGTHS
•
•
•
•
•
•
•
•
•
•
•
•
•
Organizational Skills
Excellent Communication Skills
Good Problem Solving Skills
Persuasive Skills
Customer relationship management
Ability to empathize
Team Management
Multitasking Abilities
Active listening skills
Time Management
Ability to interact, Training and Facilitation.
Proficiency in Vici dialer
Analytical thinking skills
WORK HISTORY
Customer Service Representative /Team Lead, (Onsite) 05/2018 To 2021
Outsource Global Technology Limited/Sterling Bank- Mabushi, Abuja
Online Tele-Sales Agent.
•
Handling 70+ customers daily.
•
•
•
•
Onboarding and Signing up new interested customers.
Handling both inbound and outbound calls.
Retrieving customer data and presenting relevant product information.
Scheduling callbacks when needed.
•
•
•
•
Experience working with CRM Systems.
Responding promptly to customers inquiries via phone calls.
Calming unsatisfied customers and problem resolution.
Engaging customers in discussions and probing to know if they have any issues with the
organizations services.
•
Train and manage call center agent.
Develop and implement customer service standards.
Leading performance reviews for team members.
Motivate and encourage team members.
•
•
•
Customer Support Specialist, 05/2021 to 04/2024
Outsource Global Technology Limited /Total Energies– Mabushi, Abuja
•
•
•
•
•
•
•
•
Compiled detailed reports on all customer interactions using CRM Software tools.
Efficiently identified customer needs through active listening and questioning techniques.
Collaborated closely with other departments on issue resolution within established service level
agreements.
Demonstrated excellent communication and interpersonal skills when interacting with
customers in person, via phone calls, live chat and via email.
Monitored social media channels for potential incoming queries from customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Experience working with Fresh-Desk.
Ticketing.
Customer Support Manager, (Remotely) 03/2020 to 11/2023 MG-Tech
Hub Services, - Gwarimpa, Abuja.
•
•
•
•
•
Document all interactions with clients.
Monitor issues from start to resolution.
Categorize and record reported queries and provide solutions.
Conduct customer satisfaction surveys.
Responding to escalated customer support issues.
Execute customer retention strategies.
CallTender, 01/2023 to 12/2023 (Remotely)
CallTend.com -US Los Angeles
• Online Tele-sales agent
• Contacting potential customers
• Collecting Customers Information
EDUCATION
Bachelor of Science: Biology, 2019
National Open University Nigeria- Abuja, Nigeria
SSCE (SENIOR SCHOOL CERTIFICATE EXAM) – 2017
AI-Ujah Community Secondary School – Benue, State, Nigeria
First Primary School Leaving Certificate: 2008
Redeemed Desteve Royal Schools – Ungwan Romi, Kaduna State, Nigeria
