Josephine Emmanuel

Emmanuel Josephine Eboh Address: No.12, Niamey Street, Wuse Zone 2, Abuja, Nigeria Phone:-Phone: - Date: Hiring Manager, XYZ Company Dear Hiring Manager, I am excited to apply for the Customer Support Specialist position at XYZ Company. With over five years of experience in customer service and call center environments, I have developed a comprehensive skill set that aligns perfectly with the requirements of this role. My background in managing customer interactions, resolving issues efficiently, and leading teams makes me a strong candidate for this position. In my recent role as a Customer Support Specialist at Outsource Global Technology Limited/Total Energies in Abuja, I was responsible for handling customer inquiries and complaints through various channels, including phone calls, live chat, and email. My ability to listen actively and ask the right questions allowed me to understand and address customer needs effectively. I also collaborated closely with other departments to ensure timely issue resolution, maintaining high service standards within established SLAs. My experience as a Customer Service Representative and Team Lead at Outsource Global Technology Limited/Sterling Bank further honed my skills in handling high volumes of customer interactions, onboarding new customers, and providing relevant product information. I have a proven track record of training and managing call center agents, developing and implementing customer service standards, and conducting performance reviews to motivate and encourage team members. Additionally, my remote work experience as a Customer Support Manager at MG-Tech Hub Services and as a Tele-sales Agent at CallTend.com has equipped me with excellent time management, organizational, and multitasking abilities. I am proficient in using various CRM systems, including Vici dialer and Freshdesk, and have a keen abilititsy to empathize with customers, ensuring their satisfaction and retention. I am particularly drawn to XYZ Company because of your commitment to innovation and excellence in the tech industry. Your dedication to creating seamless user experiences and addressing customer needs proactively aligns with my passion for technology and customer service. I am enthusiastic about the opportunity to contribute to such a forward-thinking team and help XYZ Company achieve its goals. Thank you for considering my application. I look forward to discussing how my background and skills can contribute to the success of your Company. Please find my resume attached for your review. Sincerely, Emmanuel Josephine Eboh