Josephine S. Coiscou
Bridgeport, CT, 06604
-
-WORK EXPERIENCE
Mirador, Inc. Stamford, CT Data Processing Associate July 2023-Oct 2023
● Accessed statements from financial institutions' online portal
● Extracted statements from online portal to process data
● Renamed and organized documents in digital company files
● Backfilled and verified data using an Excel spreadsheet
● Confirmed the findings reconcile with data found on financial statements
● Tracked the status of data processing of various financial accounts through Smartsheets
Sunrise Support Services New York, NY Customer Service Representative Feb 2022-Jul 2022
● Conducted inbound/outbound calls with clients for review and updates on debt management accounts
● Notated clients’ accounts with updated information in CRM Ace and Zendesk during each phone call
● Contacted other departments for account adjustments and updates
● Analyzed and verified documents on file to assist and provide clarity to clients
● Created Zendesk tickets for specific time-sensitive tasks requested by clients
Flairst Remote Ads Copywriter Aug 2021-Sept 2021
●
●
●
Wrote copy that fits the tone of brand ads to connect with customers about new and existing products.
Wrote copy that compelled new and existing customers to shop for products with a sense of curiosity and
urgency.
Used Airtable to input specific copy for each funnel of ads.
Idea Hub Co., Remote Junior Copywriter Oct 2020-Jan 2021
●
●
●
Wrote copy that fits the tone of the client's brand on social media.
Conducted marketing research for trendy social media posting including relatable gifs and memes to increase
engagement and traffic.
Used Hootsuite to organize the flow of social media content posting.
Startemup Marketing Solutions, Remote Junior Social Media Manager Aug 2021 - Sept 2021
●
●
●
●
Created graphics on Canva to fit the client's brand aesthetic for social media posting.
Wrote copy that fits the tone of the brand's voice to connect and engage with followers.
Used Heropost and Loomly to organize the flow of social media content posting.
Used Trello to stay updated on changes to the client’s brand color, photos, and style.
Lincoln Healthcare Leadership Southport, CT Research & Data Entry Associate (Temp) Sept 2019-Oct 2019
● Used CRM Sugar database to review and update existing account information
● Conducted internet research to review company leadership executive changes
● Updated company account information with new leadership and company facts in CRM database
Datto, Inc. Norwalk, CT Salesforce Assistant Data Analyst (Temp) Jul 2019-Aug 2019
● Used CRM Salesforce database to review and sort through existing account information
● Used tools such as Google Spreadsheet to keep account information in an organized and updated list
● Used database information to determine what accounts to be kept or removed in the sorting process
EDUCATION
CUNY-MEDGAR EVERS COLLEGE Brooklyn, NY ● A.A. Mass Communications, Jul 2016
UNIVERSITY OF BRIDGEPORT Bridgeport, CT ● B.A Mass Communications, Jun 2018
SKILLS
CRM Databases, Salesforce, Zendesk, Microsoft Office, Google Suite, Zoom
