Josephine Addai

JOSEPHINE ADDAI AH-, Bodwesango-Kumasi -/ --https://www.linkedin.com/in/josephine-addai-8aaaab2b6/ PERSONAL PROFILE An expert in communication and passionate about engaging in dynamic, impactful leadership roles. I have unmatched analytical and writing abilities, while my interests in marketing, sales representation, secretarial work, executive assistance, and coordination have driven me to develop a versatile skill set. I am adept at managing multiple tasks efficiently, maintaining high levels of organization, and fostering positive relationships. WORK EXPERIENCE November 2023 - Present Research Assitant and Coordinator, Kumasi Technical University ● Coordinating and maintaining Youth Employment Agency skill training project. ● Enumerated a survey for ESOKO on private firms to extract data on how these private firms operate without government support. ● Contributed to organizing “re/start”, a program organized to empower Africans in Information technology by Ghana-India Kofi Annan Centre of Excellence in ICT ● Surveyed local Chieftancy’s opinions on Political candidates. ● Surveying public opinion on political ideas. ● Surveying student’s opinions on impacting factors in the university. September 2023 - November 2023 Sales Representation, GLICO Life Insurance ● Identified and approached potential clients through various channels, including cold calling, networking events, and referrals. ● Conducted in-depth needs assessments to understand clients' insurance requirements and tailor suitable policy recommendations. ● Successfully onboarded new clients, contributing to a 10% increase in the client base within a short period. ● Demonstrated comprehensive knowledge of life insurance products and services, effectively communicating benefits and features to clients. ● Conducted market research to identify emerging opportunities and adjust sales strategies accordingly. ● Achieved and surpassed sales targets, generating significant revenue for the company within a limited timeframe. November 2022 - September 2023 Cashier, Judicial Service of Ghana Metropolitan, Kumasi ● Filing documents ● Accurately handled cash transactions, processed payments, and provided receipts for court-related fees and fines. ● Balanced cash drawers at the end of each day, ensuring accurate accounting and reporting of daily transactions. ● Assisted court visitors and clients with inquiries regarding court procedures, payments, and document filing. ● Provided exceptional customer service, addressing concerns and resolving issues promptly. ● Ensured strict adherence to legal protocols and confidentiality standards in handling sensitive documents and information. September 2021 - November 2022 Head of Retail, Sano Pro Max Enterprise ● Led successful negotiations to acquire key contracts with major suppliers and partners, resulting in a 20% increase in product variety. ● Built and maintained strong relationships with vendors, ensuring favorable terms and long-term partnerships. ● Analyzed market trends and competitor strategies to identify opportunities for expansion and growth. ● Designed and executed marketing campaigns to promote new product lines and seasonal sales, driving a 15% increase in overall sales. ● Ensured high levels of customer satisfaction by training staff in effective communication and problem-solving techniques. ● Addressed and resolved customer complaints and inquiries, improving overall customer service ratings. INTERNSHIPS September 2019 - November 2019 Assistant Managing Director, Lovely Baby 1 Rental Services ● Assisted the Managing Director in overseeing daily operations, ensuring the smooth running of the business. ● Supervised and coordinated a team of 20+ employees, promoting teamwork and high performance. ● Conducted regular team meetings to review performance, set goals, and address any operational issues. ● Contributed to the development and execution of business strategies to expand market reach and improve service offerings. ● Assisted in the creation and implementation of marketing plans, resulting in a 15% increase in customer engagement. September 2021 - November 2021 Managing Director’s Personal Assistant, Ministry of Trade and Industry, Takoradi Ghana. ● Provided comprehensive administrative support to the Managing Director, including scheduling meetings, managing calendars, and coordinating travel arrangements. ● Prepared and organized documents, reports, and presentations for meetings and official engagements. ● Handled confidential information with the utmost discretion and professionalism. ● Organized and coordinated meetings, conferences, and events, including preparing agendas, taking minutes, and following up on action items. SKILLS ● Communication - Excellent verbal and written communication skills, enabling clear and effective interaction with colleagues, clients, and stakeholders. ● Organizational Skills - Strong ability to manage multiple tasks and priorities efficiently, ensuring timely completion of projects and assignments. ● Leadership and Team Management - proven leadership abilities, including supervising and mentoring teams to achieve high performance and foster a collaborative work environment. ● Sales and Marketing - Expertise in identifying and approaching potential clients, conducting needs assessments, and providing tailored product recommendations. ● Customer Relationship Management - Strong ability to build and maintain positive relationships with clients, ensuring high levels of satisfaction and repeat business. ● Financial Management - Proficient in handling cash transactions, processing payments, and balancing cash drawers accurately. ● Technical Proficiency - Microsoft Office Suite (Word, Excel, PowerPoint) and other office software for various administrative tasks. EDUCATIONAL BACKGROUND AND CERTIFICATES ● Bachelor of Arts in English and Political Studies (September 2018 – October 2022) Kwame Nkrumah University of Science and Technology, Kumasi-Ghana ● General Arts-Our Lady of Apostles Senior High School, Ahafo-Ghana (September 2015 – May 2018) ● Microsoft Artificial Intelligence AWARDS ● Most hardworking prefect (Our Lady of Apostles Senior High School) ● Most hardworking SRC executive (Our Lady of Apostles Senior High School) . WORKSHOPS & CONFERENCES ATTENDED ● Annual Regional Network Conference for Enterprise Development And Employment Promotion, PFS-GIZ, Ashanti Region, 2023 LEADERSHIP EXPERIENCE ● House Prefect of Trinity Presby Model Junior High School (2014 – 2015) ● SRC executive Our Lady of Apostles Senior High School (2015 – 2016) ● Entertainment Prefect Our Lady of Apostles Senior High School (2016 – 2018) REFEREES ● Professor Smart Sarpong, Kumasi Technical University - ● God's servant Joseph Asikoyaba, Head Pastor The Lord’s Shepherd Ministries International - ● Charles Adu-Baah, Marketing, Manager Sano Pro Max Enterprise -