Joseph Veronico Jalandoni

Joseph VeronicoJalandoni Barangay Bunao Dumaguete City Negros Oriental A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. PERSONAL INFORMATION ● Gender :Male ● Age : 31 ● Date of Birth : Feb 12, 1994 ● Place of Birth: Dumaguete City ● Height : 5’6” ● Civil Status : Married ● Citizenship : Filipino ● Religion : Roman Catholic ● Dialects : Filipino and English SKILL AND TASK ● Administrative Management – Review priorities at the start of the day, organize digital files, update records, and ensure processes are running smoothly. ● Calendar & Scheduling Coordination – Check the calendar daily, confirm or reschedule appointments, send reminders, and prevent scheduling conflicts. ● Email Management – Sort and filter emails, respond to urgent messages, flag important ones for follow-up, and keep inboxes organized. ● Customer Service – Answer client inquiries, resolve issues promptly, and maintain a professional and positive customer experience. ● Invoicing & Billing – Prepare and send invoices, track payments, and follow up with clients on outstanding balances. ● Payroll Support – Collect and verify timesheets, ensure accurate data entry, and assist in preparing payroll for processing. ● Reporting & Analytics – Generate reports, track daily/weekly KPIs, and analyze data to help guide decision-making. ● Marketing & Growth Support – Assist with content scheduling, coordinate campaigns, engage with audiences on social media, and track results. ● Lead Management – Update and monitor leads in the database, track progress through the sales pipeline, and ensure timely follow-ups. EDUCATIONAL BACKGROUND ● Tertiary: Bachelor of Science in Geothermal Engineering Negros Oriental State University (Main Campus) Bajumpandan/ Dumaguete, Negros Oriental ● Secondary: Holy Cross High School S.Y. -) ● Primary: West City Elementary School Experience ● Customer care representative @ QualfonDumaguete (March 2016 to Nov 2016) Sup group - Provided information on after-sales services for comprehensive support. ● ENERGY DEVELOPMENT CORPORATION - SNGPF April to June 2017 Resource Management Department Intern Attended and participated in every assigned branch of the Resource Management Department; geochemistry, well testing and reservoir. ● Philippine Industrial Carbonic Inc. (2018) Work’s as a Cadet Engr. - Inspected electrical, hydraulic and mechanical systems ● Customer representative @ Norton with life lock (Jan 2019- Nov 2019) Technical support team - handle high-volume telephone calls to address and resolve customer queries - Tracked trending issues and prepared reports for the supervisory team to address repeated concerns. ● SME @ ECE Dumaguete (Earnin) -) -Handles Supervisory and Managerial escalations and concerns - Processed refunds, exchanges, and service requests for customers. - Works on Escalations -Give support to the new hires ● Virtual Assistant -) Fluffy Crunch Australia (E-commerce / Pet Industry) Social Media, Shopify & Administrative Virtual Assistant (Part-Time) January 2024 – December 2024 Managed social media content creation, scheduling, and audience engagement. Provided Shopify support including product uploads, basic store updates, order monitoring, and assisted with day-to-day administrative tasks to support e-commerce operations. Reyes Auto Glass – United States (Automotive Services) Customer Service Representative (Full-Time) January 2023 – December 2023 Provided customer support, managed appointment scheduling, handled inbound inquiries, and ensured timely follow-ups with clients. Amir Real Estate (Real Estate) General Virtual Assistant – Prospecting Focus (Part-Time) May 2023 – February 2024 Conducted lead prospecting, updated CRM records, managed databases, and supported sales pipeline activities. Paws A While (Pet Services) Social Media & Administrative Virtual Assistant (Part-Time) August 2023 – July 2024 Managed social media content and engagement while assisting with administrative and organizational tasks. BuyAUM (Finance / Operations) Back Office & Operations Virtual Assistant (Full-Time) October 2025 – December 2025 Supported back-office and operational processes including email management, documentation, reporting, and workflow coordination.