Joseph Velarde

 Block9 Lot 5B Peso cor. Pound St Greenpark Village, Cainta City, Philippines - - Joseph Vincent S. Velarde Work Experience Stellar (Clear Captions)Manila, Philippines (Dec, 2015 – Mar., 2016) Communication Assistant Handled real-time calls to be captioned directly using the Dragon software Trained the Dragon software to ensure maximum accuracy Sole NetworksManila, Philippines (Aug., 2015 – Apr. 16, 2016) Sales Account Manager Sold telecommunications equipment over the phone to Service providers all over the world Consistently reaching and surpassing sales targets Maintained excellent relationship with clients to facilitate repeat sales Had the highest monthly sales in the team for 4 consecutive months Hands to Heart SpaManila, Philippines (Jan. 1, 2014 – Jan. 15, 2016) Managing Partner Handled the day to day operations of the Spa business Expanded client base using strategic marketing tools Consistently maintained customer satisfaction and great client relationship Grew the business earnings by over 40% after one year of operations Kalio Fuel DistributorsPNG (Jan. 1, 2012 – Dec. 15, 2012) Operations Manager Liaised directly with the Managing Director/Owner of the company regarding strategies and quotas of fuel products to be procured and delivered Managed supervisors and employees to ensure that safety procedures, training, payroll, accounting and other administrative functions were up to date Kept impeccable relations with customers and suppliers leading to more growth and profit for the company Developed new contacts and widened area of distribution Haus Kek na KaiPNG (Feb. 30, 2011 – Dec. 31, 2011) Chef/Baker/Business Developer Created menus that provide quality food at a cost effective price Aided in developing business opportunities through advertising and networking Prepared all Mise en place to ensure that all the dishes are produced on time Provided strategies in order to increase business revenue goFLUENTPhilippines (Oct.17, 2007 - Jan.21, 2011) Corporate English Trainer Trained European professionals in English, be it Business English, English as a Second Language (ESL) or English for a Specific Purpose (ESP) Responsibilities included creation of reports and lesson evaluation for learners. In addition, part of the daily tasks included determining the level of new clients to create efficient learning strategies Involved in the recommendation and creation of timely materials to be used for lessons Promoted to Corporate English Trainer level 3 Doofpirt BBQPhilippines (May 5, 2007 - Mar.10, 2011) Business Partner/Chef Conceptualized menu to be cost-effective and planned daily production strategy Worked on the preparation of dishes, mainly Mise en Place and actual grilling and roasting of meat products Provided proper training to ensure proper food safety when procuring, handling and storing food (HACCP) Aided in marketing products to increase customer base and profit Implemented procedures in food preparation to retain quality and tastiness of the dishes IPVG/IPCCO Distance LearningPhilippines (Feb.6 - Apr. 20, 2007) Team Leader Supervised all newly hired teachers and trained them on work procedure and responsibilities Planned and developed new distance learning materials for the use of both teachers and students Responsible for submitting daily reports and updating information for the operations dashboard Corresponded with client overseas, acting as a liaison to ensure that all schedules were in order and all classes organized Played a role in foretelling future needs and obstacles the program faced and took part in strategizing possible solutions Conducted English classes with students from overseas iConverse Inc. Philippines (Apr.6, 2006 - Feb.5, 2007) Operations Manager In charge of overseeing all aspects of day-to-day operations and guaranteeing that everything is running effectively and efficiently Responsible for implementing policies and procedures for the staff (Curriculum development, schedules, daily reports, attendance etc.) Supervised teachers to ensure that classes are conducted accordingly Coordinated with counterpart in China for the further growth in the number of students, changes in schedule and plans for future expansion of the company Responsible for forecasting the needs of the program and making sure the corresponding work is accomplished Worked closely with the team developing the website to warrant that there are no glitches in the software PhonEnglish Philippines (Feb.8 - Apr.1, 2006) Online English Teacher Taught Korean students of all levels English over the phone Aided in the creation of policies for teachers to follow Specialized in teaching grammar and vocabulary usage Coastal Training Technologies Philippines (May 17, 2005 - Jan.5, 2006) Account Manager Handled accounts of major businesses in the U.S. and provided a sales consultancy service to suit their needs Consecutively completed sales targets and never failed to hit given quotas Trained colleagues in a faster method of database management to cut down account search time Participated in workshops to increase the sales productivity of colleagues RMH Teleservices Philippines (Dec.12, 2004 - May 8, 2005) Customer Service Representative Worked in a customer care account involving transactions on billing for a large U.S. utility company Responsibilities included providing detailed information to customer inquiries regarding their account Required to cross-sell and up-sell products and services offered by the company 911 Language Institute Philippines (Sep.27 - Nov.6, 2004) English Instructor Taught fundamental English grammar and speech to students of all ages and levels Conducted one-on-one classes and group classes eTelecare International Philippines (Dec.5, 2002 - Feb.9, 2004) Customer Service Associate Assisted clients via phone medium with various concerns such as trouble-shooting and sales As Subject Matter Expert, handled training and creation of learning materials Held post in quality monitoring for a period of one and a half months rating calls of other CSAs Handled supervisory calls Managed several co-workers for an increase in productivity in selected programs Youm Te Ho English InstitutePhilippines (Jun.15, 2000 - Nov.14, 2002) English Teacher Taught TOEIC and TOEFL to foreign students of all levels Conducted one-on-one classes and group classes that included fundamental grammar, speech, vocabulary and written composition Created simplified instructional modules for students to get a better grasp of the English language CAP College Distance LearningPhilippines (Jul.22, 2000 - Jul.24, 2002) Freelance Writer Responsible for the creation of test and reviewers for distance education students Produced supplementary reading materials to the existing modules as an enhancement tool in learning a specific subject matter Designed study materials to be concise and accurate, based on client’s requirements Education-University of the Philippines Philippines B.S. Development Communication Major in Educational Communication -Port Moresby International High School PNG -Boroko East International Primary School PNG Certifications 20113 Day Baking Course PAFMIL Baking Center, Metro Manila, Philippines July 5 - 7 Food Costing 101 Heny Sison Culinary School, Metro Manila, Philippines May 31 Espresso 101 Heny Sison Culinary School, Metro Manila, Philippines May 28 Cake Rolls Heny Sison Culinary School, Metro Manila, Philippines May 26 Beginners 3 Layer Fondant Heny Sison Culinary School, Metro Manila, Philippines May 25 Commercial Bread Making Heny Sison Culinary School, Metro Manila, Philippines May 24 Italian Pizza Heny Sison Culinary School, Metro Manila, Philippines May 23 Shield Metal Arc Welding Mar. 11 to Apr. 29 (Plate and structural welding) 2010Fundamentals in Culinary Arts International School for Culinary Arts and Hotel Management, Metro Manila, Philippines Feb. 20 to May 29 (Introduction to HACCP, Knife skills and Vegetable cuts, Salads and Dressings, Stocks and Sauces, Soups, Pasta and Rice, Asian cooking and Cooking methods 1 to 4) 2008TEFL SIVI Career Development, Makati, Philippines Oct. 19 to Oct. 24, 2008 (Teaching English as a Foreign Language) 2007Fundamentals in Glassblowing Chemlab Scientific Glassblowing, Metro Manila, Philippines Mar. 28 to Apr. 28 (Scientific and Art glassblowing) References Tua Yanda Managing Director Kalio Fuel Distributors Malahang Industrial Park Lae, Morobe Province Papua New Guinea Contact no.:- Cindy Cabrera Trainer Manager/Immediate Supervisor goFLUENT 10th Floor, IBM Plaza, Eastwood Cyber City, Cubao, Quezon City Contact no.:900 -2568 Mario Alegar/Mike Opelanio Business Partners Doofpirt Barbecue 35 Osmena Street, Lifehomes Subd., Rosario, Pasig City Contact no.:-/- Raymond Claridad Head of Business Development IPCCO 34th Floor, RCBC Tower 2, Ayala Avenue, Makati City Contact no.:- Christian Benares Corporate Trainer IBM 7th Floor, IBM Plaza, Eastwood Cyber City, Libis, Quezon City Contact no.:-