Joseph Thomas

JOSEPH THOMAS Palakal House 11/17A Pattalam Road Near St. Jude Chapel Fort Kochi - 682001 Contact: - Email:- CARRER OBJECTIVE: Dedicate myself to the work and execute my knowledge for the professional as well as the company’s growth and also seeks a challenging environment which encourages learning and creativity and provides exposure to new ideas and skills. PROFESSIONAL QUALIFICATION & ACADEMIC RECORD: Qualification Board/state Year Percentage B.Com Mahatma Gandhi University 2012 60% Higher secondary Sri Gujarati Vidhayalaya 2009 60% SSLC St. John De Britto 2007 63% WORK EXPERIENCE: COMPANY : SUTHERLAND GLOBAL SERVICES DESIGNATION : ASSOCIATE TRANSACTION PROCESSOR DURATION : JUNE 2015 TO OCTOBER 2021 RESPONSIBILITIES: Handling US Commercial Insurance Lines. Associate Transaction Processor under Casualty Underwriting Support Division having exposure to the KPI’s such as Binders, Booking, Policy Issuance, Subjectivities, Endorsements, Audit Endorsements and Renewals. Managed a 8 Member Team of Binder KPI with 2 Hour Service Level Agreement in US Business Hours. Roles: Monitoring Queue Ensuring Binders Released to Broker within Service Level Clearing Internal Queries & Raising Queries to Onsite Team Preparing weekly Qc Reports Assigning Tasks to Team Played a key role in the Middle Management Level to transit 3 KPI’s from Onshore. Single handedly managed Excess Renewal Setup and Excess Binder KPI's for over 8 months and cross trained other associates. Created a manual for the Non-Renewal KPI with the instructions of Manager. Maintaining Renewal Logs and Policy Number Logs from Underwriting sites on daily basis. Uploading and Assign tasks to the team through GTS. Auditing Policies and Cross training associates on different KPI’s. Ensure that Policies, Binders, Endorsements are issued exactly as called for in the proposal & requests before they are sent to the Broker. Manually entering the policy details in Risk Evaluation Log. Renewal Letter sending directly to the broker. Following up with Broker on the pending Subjectivities and received Subjectivities are send for review to the UA/UW. Make sound decisions and logical assumptions in the absence of complete information. Participated in Short term Underwriting projects and completed within agreed Time frame. Effectively learnt UW Support Workflow. Proficiency in ImageRight, Loss Runs, EDGE, CAPS, GTS and related industrial software tools. KEY STRENGTH: Quick learner Time Management Flexible Optimistic Ability to work under pressure OTHER SKILLS: MS Word, MS Excel, Photoshop PERSONAL DOSSIER: Father’s name: P.A Thomas Mother’s name: Laisa Thomas DOB:- Marital Status: Single Languages known: English, Malayalam DECLARATION: I hereby declare that the above mentioned facts are true to the best of my knowledge and belief and if you give me an opportunity I will work sincerely for the fulfillment of my responsibilities. DATE: 4/2/2022JOSEPH THOMAS PLACE:. Fort Kochi