Contact Details
--Skype: joseph.shivute
Joseph Shivute
Service-oriented Business Dev /Sales Manager with more than 6 years of experience developing
relationships and partnerships, servicing accounts and boosting profits. Experience in customer support
relations and satisfaction, strategic and analytical with motivational leadership style and expertise in
building new network connections, promoting products and expanding territories.
Head of Business Development/Sales Associate
Boss Gaming Solutions
June 2018-jan 2020
•
Maximised 80% sales by updating procedures for the additional game products and
services and thereby increasing productivity.
•
Prepare sales contracts ensuring adherence to law-established rules and guidelines.
•
Exceeded sales quotas and increased profitability through effective sales strategy and
business planning.
•
Build long-term relationships with new and existing customers
•
Working with Marketing and existing clients to develop a robust pipeline
•
Managing and scaling the sales function for the purposes of driving sales
•
Developing a sales pipeline forecasting and reporting framework
•
Own or drive all work streams associated with selling products—pricing, promotion,
forecasting, in-stock, retail sell-in, etc
•
Work with the on-site teams to develop better selling tools
•
B2B Sales
•
Head of Sales & Business Development
Web Sun Group Software Development IT Company
Jan 2017-April 2018
•
•
•
•
•
•
•
•
•
•
Implemented and managed Customer Relationship Management systems (CRMs)
effectively, in order to optimize technology and support healthy client communication.
Management of key VIP Accounts
Manage a team of six account manager’s / business development managers at different
seniority levels, in managing the pipeline
Manage projects by working with cross functional teams, lead, develop and prioritize
proposals and sell-in strategies
Work closely with the Managing Director, assisting in the development of business
strategies
Lead with a Work Smarter attitude – develop simplification projects and continually improve
operational and financial processes
Develop global network – strong working relationship with key stakeholders in global
Hired, supervised and coached 5 employees on sales strategies to optimise performance.
Dealing with international clients from USA, Canada, UK and Barcelona focus on Softwaredevelopment and AI projects
Analyse sales statistics to define sales potential
Head of Customer Support Relations
Web Sun Group
Jan 2016-Jan 2017
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Developed team communications and information for meetings.
Resolved Paid for unresponsive cases problems, improved operations and provided exceptional
client support.
Providing help to customers using your organisation's products or services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers' problems, which may be complex or long-standing, that have
been passed on by customer service assistants
Handling customer complaints or any major incidents, such as a security issue or a customer being
taken ill
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analysing statistics or other data to determine the level of customer service your organisation is
providing
Producing written information for customers, often involving use of computer packages and
software
Writing reports analysing the customer service that your organisation provides
Developing feedback or complaints procedures for customers to use
Improving customer service procedures, policies and standards for your organisation or
department
Meeting with other managers to discuss possible improvements to customer service
Involvement in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about your organisation's products or services and keeping up to date with changes
IT Property Developers
Customer Support/ Sales Engineer-
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Responsible for all Sales
Solar power Consultations
Pre-calculate and provide estimates based on clients’ needs and software requirements
For-see all installations
Design new electrical systems for customised projects for clients.
Perform quality and performance analysis on new and legacy IT systems
Summarize data and report on test results
Examine needs on new equipment, calculate costs and help prepare budgets
Monitor maintenance and inspection plans
Prepare and deliver technical presentations explaining products or services to customers and
prospective customers
Confer with customers and engineers to assess equipment needs and to determine system
requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Secure and renew orders and arrange delivery
Plan and modify products to meet customer needs
Education
KROK UNIVERSITY Kiev Ukraine
Master’s Degree in Project Management
Kyiv Polytechnic Institute KPI (Kiev Ukraine)
Electrical Engineering Bachelors
Language skills
English - native
I can be interviewed in this language
Russian - fluent
Ukrainian - upper intermediate
Courses, Trainings, Certification
Alison (London)
Diploma in programming
Additional Information
Computer skills
Computer Literate
Mac / Windows
Driver's license
Code B-Drivers Licenses
Hobbies and interests
Pianist
Reading
Travelling
