Joseph Santacruz

Joseph Santacruz 10467 NW 82nd St. unit 14 Doral FL, 33178 Tel:-- OBJECTIVE: To create profit and service for a multinational corporation while also successfully perfecting my leadership skills, continuing to grow as a manager, learning new processes and working with different teams that will strengthen me professionally, giving way to vertical advancement. BUSINESS AND TRANINING/TEACHING EXPERIENCE: Opex training - Managerial process simplification which optimizes procedures, making the company’s overall functioning more efficient and effective. Connecting inter-department flow for better optimization. Private lessons - Tutoring clients in Spanish and English. Including lessons in grammar, vocabulary and special focus on conversational fluency for business or personal purposes PROFESSIONAL EXPERIENCE: April 2023 – Present : Citibank – Tax Operations Supervisor - Supporting the tax operations team with focus on double taxation treaty tax vouchers in Germany, Finland, Denmark, Sweden and Norway - Addressing client and internal concerns withing Citi - Submitting tax reclaims for the Spanish market, which include Quick Reclaims Service April 2015 – May 2022: MoneyGram – Servicing Supervisor - Being main point of escalation for MG agents, sales department and team specialists alike - Providing inner controls for the team and inter-department procedures to follow - Giving monthly feedback to 19 team members regarding their performance - Preparing monthly reports of SLAs with given KPIs, categorizing transactions for compliance/PD April 2010 – December 2013: United Collection Bureau – Debt Collector. -Quality control in Spanish scripts -Monitoring and effectively assisting agents in Spanish Speaking collections -Adhering to U.S federal regulations and company standards while debt collecting February 2008 – April 2010: Sony Electronics – Sales Representative. -Selling Computers, electronic products, IT services and extended warranties, reaching sales goals -Attending Spanish and English Speaking customers. Troubleshooting requests May 2007 – February 2008: Dell - Sales Representative. -Selling Computers, electronic products, IT services and extended warranties, reaching sales goals -Attending Spanish and English Speaking customers. Troubleshooting requests EDUCATION: [1999] Valley Forge Military Academy and College; Wayne, Pennsylvania USA - First Class Sergeant. Effectively assuring all new military students complete the 90-day program to be accepted as cadets. [1998] High School Diploma completed and double semester in finance/sales. COMPUTER SKILLS: Microsoft Office, Sales Force, NCS, Impact, Mainframe, TRS I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Law dated 29.08.91, the year of the data protection Acts. Paragraph No. 133, item 883 Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883)