Joseph Quaye

JOSEPH QUAYE Remote Customer Support | Sales Specialist| Data Entry PROFESSIONAL SUMMARY Results-driven professional with experience in telecommunications sales, financial services, and insurance support. Demonstrates strong customer engagement, relationship management, and problem-solving abilities developed through direct client interaction and service delivery roles. Also trained in graphic design with practical knowledge of digital design tools and visual communication. Reliable, adaptable, and committed to delivering quality work while continuously developing new skills. CORE SKILLS • Customer Service and Client Relations • Sales and Business Development • Communication and Negotiation • Graphic Design and Visual Content Creation • Digital Marketing Fundamentals • Data Entry and Record Management • Problem Solving and Critical Thinking • Team Collaboration and Leadership Support • Time Management and Organization • Microsoft Office (Word, Excel, PowerPoint) • Basic Social Media Content Design • Attention to Detail • Adaptability and Fast Learning • Professional Communication PROFESSIONAL EXPERIENCE Customer Service / Operations Assistant Multi Credit Savings and Loans Company 2019 – 2020 • Assisted customers with inquiries regarding savings, loans, and financial services. • Supported daily operational activities including client documentation and account updates. • Maintained accurate records and ensured compliance with company procedures. • Contributed to positive customer experiences through professional and timely assistance. Sales Assistant Phoenix Life Assurance 2018 – 2019 • Assisted insurance advisors in explaining policy options and benefits to prospective clients. • Helped client’s complete application documentation and maintained organized records. • Engaged directly with customers to build trust and increase policy awareness. • Supported administrative tasks and follow-ups with policyholders. Freelance Sales Representative Vodafone 2017 – 2018 • Promoted Vodafone products and services to potential customers. • Assisted new clients with service activation and product information. • Built relationships with customers to encourage repeat business and referrals. • Maintained records of sales activities and customer interactions. EDUCATION Kwanyako Senior High School (SHS) 2013 – 2016 PROFESSIONAL TRAINING Certificate in Graphic Design Thrive Africa (Online Program) 2024 — 6-Month Training • Learned principles of visual design, branding, and digital creativity. • Developed skills in layout design, typography, and color theory. • Created digital graphics for social media and marketing materials. • Gained practical experience using modern design tools. ADDITIONAL STRENGTHS • Strong interpersonal and communication skills • Ability to work independently and within teams • Highly dependable with a strong work ethic • Quick learner who adapts easily to new technologies and systems