Joseph Pacot

I've been in the BPO industry for three years and experienced the whole life cycle of Customer and Tech Representative. Resolve customer complaints via phone,. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Aside from that, I am also proficient in data managing and documentations, skilled in Microsoft Excel, Word, PowerPoint, Access and the likes.